/* Standard Colors
  #dbe1e5: border
  #EFEFEF: border-lightened-6%
  #5C6266: border-darkened-50%
  #F8F9FA: chat-bubble-bg (customer)
  #DD5989: error
  #eceff1: lighter-bg
  #f4f4f5: lightest-bg
  #9aa0ad: mid-gray
  #5cb85c: success
  #D5DCE3: text-lightened-60%
  #899097: text-lightened-30%
  #3c434a: text
*/

/* Brand Colors
  #0096D6: brand-light
  #0087C7: brand-light-darkened-6%
  #1AB0F0: brand-light-lightened-10%
  #003746: brand-dark
  #002A39: brand-dark-darkened-5%
  #001E2D: brand-dark-darkened-10%
  #336A79: brand-dark-lightened-20%
*/

.cl-window {
  margin: 0;
}

.cl-window #cl-chat-widget {
  border-radius: 0;
  height: 100%;
  right: 0;
  width: 100%;
}

.cl-window.rtl #cl-chat-widget.rtl {
  left: 0;
  right: unset;
}

.cl-window .cl-minimize {
  display: none;
}

#cl-chat-widget.rtl {
  direction: rtl;
}

#cl-attachment-file {
  display: none;
}

.arrow_box {
  background: white;
  border: 1px solid #9aa0ad; /* mid-gray */
  position: relative;
}

.arrow_box::after,
.arrow_box::before {
  border: solid transparent;
  content: " ";
  height: 0;
  left: 50%;
  pointer-events: none;
  position: absolute;
  top: 100%;
  width: 0;
}

#cl-chat-widget.rtl .arrow_box::after,
#cl-chat-widget.rtl .arrow_box::before {
  left: unset;
  right: 50%;
}

.arrow_box::after {
  border-color: rgba(255, 255, 255, 0);
  border-top-color: white;
  border-width: 5px;
  margin-left: -5px;
}

#cl-chat-widget.rtl .arrow_box::after {
  margin-left: 0px;
  margin-right: -5px;
}

.arrow_box::before {
  border-color: rgba(219,225,230, 0);
  border-top-color: #DBE1E5; /* border */
  border-width: 6px;
  margin-left: -6px;
}

#cl-chat-widget.rtl .arrow_box::before {
  margin-left: 0px;
  margin-right: -6px;
}

#cl-chat-widget.rtl .cl-outreach-messages {
  left: 45px;
  right: unset;
}

#cl-chat-widget.rtl .cl-outreach-message {
  text-align: right;
}

#cl-chat-widget.rtl .cl-outreach-input textarea {
  padding: 12px 20px;
  padding-left: 38px;
}

#cl-chat-widget.rtl .cl-outreach-input .material-icons {
  left: 12px;
  right: unset;
  transform: scale(-1);
}

#cl-chat-widget.hide-outreach .cl-outreach-messages {
  display: none !important;
}

#cl-chat-widget .image-previewer {
  background: #003746; /* brand-dark */
  border-top-right-radius: 5px;
  border-top-left-radius: 5px;
  bottom: 0;
  display: flex;
  flex-direction: column;
  left: 0;
  opacity: 0;
  position: absolute;
  right: 0;
  top: 0;
  transition: all 0.25s ease 0s;
  z-index: 1500;
}

#cl-chat-widget .image-previewer.showing {
  opacity: 1;
}

#cl-chat-widget .image-previewer .controls {
  align-items: center;
  display: flex;
  height: 60px;
  justify-content: flex-end;
  padding: 0 13px;
}

#cl-chat-widget .image-previewer .controls > a {
  align-items: center;
  background: transparent;
  border-radius: 3px;
  color: white;
  cursor: pointer;
  display: flex;
  font-size: 14px;
  font-weight: bold;
  height: 28px;
  justify-content: center;
  opacity: 0.75;
  text-decoration: none;
  transition: all 0.25s ease 0s;
  width: 28px;
}

#cl-chat-widget .image-previewer .controls > a:visited {
  color: white;
  text-decoration: none;
}

#cl-chat-widget .image-previewer .controls > a:not(:last-child) {
  margin-right: 7px;
}

#cl-chat-widget .image-previewer .controls > a:hover {
  background: rgba(255, 255, 255, 0.2);
  opacity: 1;
}

#cl-chat-widget .image-previewer .image {
  cursor: zoom-out;
  flex: 1;
  overflow-y: auto;
  padding: 18px;
  padding-top: 0;
  text-align: center;
}

#cl-chat-widget .image-previewer .image img {
  border-radius: 5px;
  box-shadow: 0 0 16px 0 rgba(0, 0, 0, 0.1);
  max-width: 100%;
}

.cl-outreach-messages {
  bottom: 110px;
  display: none;
  position: fixed;
  right: 45px;
  width: 280px;
}

.cl-outreach-messages.fade-in .cl-outreach-message {
  animation: 0.2s ease 0 fade-in, 0.2s ease 3s reveal;
  animation-fill-mode: forwards;
  animation-iteration-count: 1;
}

.cl-outreach-messages.fade-in .cl-outreach-input {
  animation: fade-in, reveal;
  animation-duration: 0.2s;
  animation-timing-function: ease;
  animation-fill-mode: forwards;
  animation-delay: 3s;
}

.cl-outreach-messages.disappearing {
  animation: disappear;
  animation-duration: 0.1s;
  animation-timing-function: ease-out;
  animation-fill-mode: forwards;
}

.cl-outreach-message {
  background: #f4f4f5; /* lightest-bg */
  border: 1px solid transparent;
  border-radius: 4px;
  box-sizing: border-box;
  color: #899097; /* text-lightened-30% */
  font-size: 12px;
  line-height: 18px;
  opacity: 0;
  padding: 20px;
  transform: translateY(48px);
  width: 100%;
}

.cl-outreach-input {
  align-items: center;
  cursor: pointer;
  display: flex;
  margin-top: 8px;
  opacity: 0;
  position: relative;
  width: 100%;
}

.cl-outreach-input.has-value .material-icons {
  opacity: 1;
}

.cl-outreach-input.is-focused:not(.has-value) .material-icons {
  opacity: 0.6;
}

.cl-outreach-input.is-sending textarea {
  background: #f4f4f5; /* lightest-bg */
  cursor: default;
}

.cl-outreach-input.is-sending .material-icons {
  animation: sending;
  animation-duration: 0.75s;
  animation-iteration-count: infinite;
  animation-timing-function: ease-in-out;
}

.cl-outreach-input textarea {
  border: 1px solid transparent;
  border-radius: 4px;
  box-sizing: content-box;
  color: #3c434a; /* text */
  font-family: 'Noto Sans', sans-serif;
  font-size: 12px;
  line-height: 1.4em;
  min-height: 1.4em;
  outline: none;
  padding: 12px 20px;
  padding-right: 38px;
  resize: none;
  transition: 0.1s ease;
  width: 100%;
}

.cl-outreach-input textarea:not(:focus) {
  cursor: pointer;
}

.cl-outreach-input .material-icons {
  align-items: center;
  color: #003746; /* brand-dark */
  cursor: pointer;
  display: flex;
  font-size: 14px;
  height: 100%;
  opacity: 0;
  position: absolute;
  right: 12px;
  top: 0;
  transition: 0.1s ease;
}

.cl-outreach-input textarea:focus {
  border-color: #003746; /* brand-dark */
}

.cl-outreach-messages .cl-outreach-close {
  align-items: center;
  background: #5C6266;
  border-radius: 50%;
  color: white;
  cursor: pointer;
  display: flex;
  font-size: 14px;
  height: 24px;
  justify-content: center;
  opacity: 0;
  margin-bottom: 8px;
  margin-left: auto;
  transition: 0.1s ease;
  width: 24px;
}

.cl-outreach-messages:hover .cl-outreach-close {
  opacity: 0.75;
}

.cl-outreach-messages .cl-outreach-close:hover {
  opacity: 0.9;
}

.cl-agent-join-container {
  align-items: center;
  background-color: #003746; /* brand-dark */
  color: #D5DCE3; /* text-lightened-60% */
  display: flex;
  font-size: 9px;
  left: 0;
  max-height: 100px;
  overflow: hidden;
  padding: 15px 30px;
  position: absolute;
  right: 0;
  transition: max-height .5s ease .75s, padding .5s ease .75s;
  z-index: 1001;
}

.cl-agent-join-container.cl-shrink {
  padding-bottom: 0px;
  padding-top: 0px;
}

.cl-agent-join-container .primary {
  align-items: center;
  display: flex;
}

.cl-agent-join-container > .agent-disconnect {
  margin: 5px 0px;
  max-height: inherit;
}

.cl-agent-join-container > .agent-disconnect > .result {
  padding-top: 10px;
}

.cl-agent-join-container .cl-agent-name {
  font-weight: bold;
  padding-right: 3px;
}

#cl-chat-widget.rtl .cl-agent-join-container .cl-agent-name {
  padding-left: 3px;
  padding-right: 0px;
}

#cl-chat-widget .cl-agent-join-container .cl-wait-time-text .cl-agent-name {
  padding-left: 2px;
  padding-right: 2px;
}

.cl-agent-join-container span {
  opacity: .7;
}

.cl-agent-join-container img {
  border-radius: 1px;
  height: 15px;
  padding-right: 10px;
  vertical-align: bottom;
}

#cl-chat-widget.rtl .cl-agent-join-container img {
  padding-left: 10px;
  padding-right: 0px;
}

.cl-chat-email-successHeader {
  font-weight: 700;
}

.cl-chat-email-successHeader::before {
  content: "check";
  display: block;
  font-family: 'Material Icons';
  font-size: 16px;
  font-weight: normal;
  padding-bottom: 10px;
}

.cl-chat-email-instructions {
  background-color: white;
  box-sizing: border-box;
  font-weight: bold;
  line-height: 1.75;
  padding: 30px 20px;
  text-align: center;
  width: 100%;
}

.cl-chat-email-instructions.cl-chat-email-success {
  border-color: #5cb85c; /* success */
  border-style: solid;
  border-width: 1px;
  margin: 20px auto;
}

.cl-chat-email-instructions > .offline-text {
  color: #D5DCE3; /* text-lightened-60% */
  font-size: 12px;
  font-variant: small-caps;
  font-weight: normal;
  margin-bottom: 25px;
  padding-top: 2px;
  text-transform: lowercase;
}

.cl-chat-email-success i {
  font-size: 16px;
}

.cl-chat-offline {
  -ms-flex-pack: center;
  color: #3c434a; /* text */
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex: 1 1 100%;
  flex: 1 1 100%;
  -ms-flex-direction: column;
  -webkit-flex-direction: column;
  flex-direction: column;
  font-size: 12px;
  font-weight: normal;
  margin: 25px;
  position: relative;
  text-align: left;
}

.cl-chat-offline p {
  font-size: 12px;
}

#cl-chat-widget.rtl .cl-chat-offline {
  text-align: right;
}

.cl-chat-offline > .button-row {
  bottom: 0;
  position: absolute;
  width: 100%;
}

.cl-offline-email-input {
  border-color: #DBE1E5; /* border */
  -moz-border-radius: 3px;
  -webkit-border-radius: 3px;
  border-radius: 3px;
  border-style: solid;
  border-width: 1px;
  box-sizing: border-box;
  color: #3c434a; /* text */
  height: 35px;
  margin-top: 10px;
  padding: 7px;
  padding-left: 10px;
  width: 100%;
}

#cl-chat-widget.rtl .cl-offline-email-input {
  padding-left: 7px;
  padding-right: 10px;
}

.cl-offline-email-input:focus {
  border-color: #DBE1E5; /* border */
  border-style: solid;
  border-width: 1.5px;
}

.cl-offline-email-message {
  border-color: #DBE1E5; /* border */
  -moz-border-radius: 3px;
  -webkit-border-radius: 3px;
  border-radius: 3px;
  border-style: solid;
  border-width: 1px;
  box-sizing: border-box;
  color: #3C434A; /* text */
  font-family: "Noto Sans", sans-serif;
  font-size: 12px;
  margin-bottom: 15px;
  margin-top: 10px;
  padding: 7px;
  padding-left: 10px;
  resize: none;
  width: 100%;
}

#cl-chat-widget.rtl .cl-offline-email-message {
  padding-left: 7px;
  padding-right: 10px;
}

.cl-offline-email-input::-moz-placeholder {
  opacity: .2;
}

.cl-offline-email-message::-moz-placeholder {
  opacity: .2;
}

.cl-offline-email-message:focus {
  border-color: #DBE1E5; /* border */
  border-style: solid;
  border-width: 1.5px;
}

.outer-chat-messages {
  -ms-flex-pack: end;
  -webkit-flex-direction: column;
  display: -ms-flex;
  display: -webkit-flex;
  display: flex;
  -ms-flex: 1 1 100%;
  flex: 1 1 100%;
  -ms-flex-direction: column;
  flex-direction: column;
  justify-content: flex-end;
  overflow: hidden;
  overscroll-behavior-y: none;
  position: relative;
}

.cl-chat-messages {
  overflow: hidden;
  padding-top: 20px;
  position: relative;
  text-overflow: ellipsis;
}

.cl-chat-messages:empty {
  -ms-flex: 1 1 10%;
  flex: 1 1 10%;
  font-size: 12px;
  margin: 25px;
  margin-top: 20%;
  text-align: left;
}

#cl-chat-widget.rtl .cl-chat-messages:empty {
  text-align: right;
}

.cl-chat-messages:empty::after,
.cl-chat-messages:empty:after {
  color: #3C434A; /* text */
  font-weight: bold;
  opacity: .71;
}

.cl-chat-messages:empty::before,
.cl-chat-messages:empty:before {
  background-repeat: no-repeat;
  background-size: contain;
  content: "";
  display: block;
  height: 30px;
  margin-bottom: 15px;
}

.cl-chat-messages .cl-chat-message-divider {
  border-bottom: 1px solid #EFEFEF; /* border-lightened-6% */
  font-size: 12px;
  margin: 0 25px;
  opacity: 0.85;
  padding: 0 35px;
  padding-bottom: 25px;
  text-align: center;
}

.cl-chat-messages.same-language .message-info > .language {
  display: none;
}

.cl-chat-message {
  color: #3C434A; /* text */
  display: -ms-flexbox;
  display: flex;
  position: relative;
  transition: 0.2s opacity ease 0.2s;
}

.cl-chat-message .alternate {
  -moz-border-radius: 3px;
  -webkit-border-radius: 3px;
  border-radius: 3px;
  cursor: pointer;
  line-height: 1;
  transition: all 0.15s ease 0s;
  z-index: 1;
}

.cl-chat-message .alternate:hover {
  background-color: #F8F9FA; /* chat-bubble-bg (customer) */
}

.cl-chat-message .alternate:active {
  background-image: linear-gradient(rgba(0, 0, 0, 0.02), rgba(0, 0, 0, 0.02));
}

.cl-chat-message .alternate:hover i {
  opacity: 0.7;
}

.cl-chat-message .alternate.only-link {
  display: none;
}

.cl-chat-message .alternate.link-first {
  top: 60px;
}

.cl-chat-message .alternate i {
  color: #0096D6; /* brand-light */
  font-size: 14px;
  opacity: 0.7;
  padding: 7px;
}

.cl-chat-message .message-info {
  color: #3C434A; /* text */
  font-size: 13px;
  font-variant: small-caps;
  letter-spacing: 1.45px;
  opacity: .55;
  padding-bottom: 7px;
  text-transform: lowercase;
}

.cl-chat-message:not(:first-child) .message-info {
  display: none;
}

.cl-chat-message .message-info .protected:after {
  content: " ";
}

.cl-chat-message:last-child {
  padding-bottom: 25px;
}

.cl-chat-message .message-info >:not(:last-child)::after {
  content: " • ";
  font-size: 10px;
}

.cl-chat-message .message-content.interaction {
  width: 100%;
}

.cl-chat-message .message-content .text {
  background-color: #F8F9FA; /* chat-bubble-bg (customer) */
  border-radius: 5px;
  font-size: 12px;
  line-height: 16px;
  max-width: 200px;
  padding: 15px 20px;
  position: relative;
  white-space: pre-wrap;
}

#cl-chat-widget.rtl .cl-chat-message .message-avatar {
  margin-left: 10px;
  margin-right: unset;
}

#cl-chat-widget.rtl .cl-chat-message .message-alt-translate {
  margin-left: unset;
  margin-right: 10px;
}

#cl-chat-widget.rtl .cl-chat-message-group.self .cl-chat-message .message-content {
  margin-left: unset;
  margin-right: auto;
}

.cl-chat-message .primary {
  opacity: 0.85;
}

.cl-chat-message .primary .cl-link {
  background-color: white;
  border: 1px solid #DBE1E5; /* border */
  -moz-border-radius: 3px;
  -webkit-border-radius: 3px;
  border-radius: 3px;
  color: #0096D6; /* brand-light */
  display: block;
  font-size: 12px;
  margin: 10px 0px 8px;
  overflow: hidden;
  padding: 15px 20px;
  text-decoration: none;
  text-overflow: ellipsis;
  transition: border-color 0.5s ease 0.1s,
              box-shadow 0.5s ease 0.1s;
  white-space: nowrap;
}

.cl-chat-message .primary .cl-link > a {
  color: #0096D6; /* brand-light */
  font-size: 12px;
  overflow: hidden;
  text-decoration: none;
  text-overflow: ellipsis;
}

.cl-chat-message .primary .cl-link.img,
.cl-chat-message .primary .cl-link.img > a {
  cursor: zoom-in;
}

.cl-chat-message .primary .cl-link:not(.cl-link-url):before,
.cl-chat-message .primary .cl-link:not(.cl-link-url)::before,
.cl-chat-message .primary .cl-link-url .cl-title::before {
  color: #0096D6; /* brand-light */
  direction: ltr;
  display: inline-block;
  font-family: 'Material Icons';
  -moz-font-feature-settings: 'liga';
  -webkit-font-feature-settings: 'liga';
  font-feature-settings: 'liga';
  font-size: 14px;
  -moz-osx-font-smoothing: grayscale;
  -webkit-font-smoothing: antialiased;
  font-smoothing: grayscale;
  font-style: normal;
  font-weight: normal;
  letter-spacing: normal;
  line-height: 1;
  padding-bottom: 2px;
  padding-right: 8px;
  text-transform: none;
  vertical-align: middle;
  white-space: normal;
  word-wrap: normal;
}

#cl-chat-widget.rtl .cl-chat-message .primary .cl-link:not(.cl-link-url):before,
#cl-chat-widget.rtl .cl-chat-message .primary .cl-link:not(.cl-link-url)::before,
#cl-chat-widget.rtl .cl-chat-message .primary .cl-link-url .cl-title::before {
  padding-left: 8px;
  padding-right: 0px;
}

.cl-chat-message .bubble {
  display: -ms-flexbox;
  display: flex;
  min-width: 100%;
}

.cl-chat-message .interaction {
  background-color: #F8F9FA;
  border-radius: 5px;
}

.cl-chat-message .interaction > .tile-container {
  display: flex;
  flex-basis: 100%;
  justify-content: stretch;
  margin: 5px;
}

.cl-chat-message .interaction > .tile-container > .tile {
  align-items: center;
  background-color: white;
  border: 1px solid #F4F4F5; /* lightest-bg */
  border-radius: 5px;
  cursor: pointer;
  display: flex;
  flex-basis: 33%;
  flex-direction: column;
  flex-wrap: wrap;
  font-size: 10px;
  justify-content: space-around;
  outline: none;
  padding: 10px;
  text-align: center;
  transition: border-color 0.5s ease 0s;
}

.cl-chat-message .interaction > .tile-container > .tile:not(:last-child) {
  margin-right: 5px;
}

.cl-chat-message .interaction > .tile-container > .tile:not(.interacted):not(:disabled):hover {
  border-color: #0096D6; /* brand-light */
  box-shadow: 0px 0px 1px #0096D6; /* brand-light */
}

.cl-chat-message .interaction > .tile-container > .tile.interacted {
  border-color: #0096D6; /* brand-light */
  color: #0096D6; /* brand-light */
}

.cl-chat-message .interaction > .tile-container > .tile > i {
  color: #0096D6;
  font-size: 28px;
  margin-bottom: 7px;
  opacity: 0.8;
}

.cl-chat-message .interaction > .tile-container > .tile:hover > i,
.cl-chat-message .interaction > .tile-container > .tile.interacted > i {
  opacity: 1;
}

.cl-chat-message .interaction > .tile-container > .tile > span {
  max-width: 100%;
}

.cl-chat-message .interaction[cl-interaction-type="link"] {
  background-color: white;
}

.cl-chat-message .interaction[cl-interaction-type="link"] > .tile-container > .tile {
  flex-basis: unset;
  text-decoration: none;
  color: #3c434a; /* text */
}

.cl-chat-message .interaction[cl-interaction-type="links"],
.cl-chat-message .interaction[cl-interaction-type="options"] {
  background-color: white;
}

.cl-chat-message .interaction[cl-interaction-type="links"] > .tile-container,
.cl-chat-message .interaction[cl-interaction-type="options"] > .tile-container {
  flex-wrap: wrap;
  margin: 0;
}

.cl-chat-message .interaction[cl-interaction-type="links"] > .tile-container > .tile,
.cl-chat-message .interaction[cl-interaction-type="options"] > .tile-container > .tile {
  border-color: #0096D6; /* brand-light */
  color: #0096D6; /* brand-light */
  flex-basis: unset;
  flex-direction: row;
  margin: 0 6px 6px 0;
  transition: background-color 0.5s ease 0s;
}

.cl-chat-message .interaction[cl-interaction-type="links"] > .tile-container > .tile {
  font-size: 13px;
  line-height: 1.35;
  text-decoration: none;
  width: 100%;
}

.cl-chat-message .interaction[cl-interaction-type="html"] {
  box-sizing: border-box;
  color: #3C434A; /* text */
  font-size: 12px;
  line-height: 16px;
  padding: 15px 20px;
}

#cl-chat-widget .cl-chat-message .interaction[cl-interaction-type="links"] > .tile-container > .tile.interacted,
#cl-chat-widget .cl-chat-message .interaction[cl-interaction-type="options"] > .tile-container > .tile.interacted {
  background-color: #0096D6; /* brand-light */
  color: white;
}

#cl-chat-widget .cl-chat-message .interaction[cl-interaction-type="links"] > .tile-container > .tile.dropdown.interacted::after,
#cl-chat-widget .cl-chat-message .interaction[cl-interaction-type="links"] > .tile-container > .tile.dropdown.interacted:after,
#cl-chat-widget .cl-chat-message .interaction[cl-interaction-type="options"] > .tile-container > .tile.dropdown.interacted::after,
#cl-chat-widget .cl-chat-message .interaction[cl-interaction-type="options"] > .tile-container > .tile.dropdown.interacted:after {
  content: 'check';
}

#cl-chat-widget .cl-chat-message .interaction[cl-interaction-type="links"] > .tile-container > .tile:not(.interacted):disabled,
#cl-chat-widget .cl-chat-message .interaction[cl-interaction-type="options"] > .tile-container > .tile:not(.interacted):disabled {
  background: white;
  border-color: #dbe1e5; /* border */
  color: #dbe1e5; /* border */
}

.cl-chat-message .primary .cl-link:hover {
  border-color: #0096D6; /* brand-light */
  box-shadow: 0px 0px 1px #0096D6; /* brand-light */
  transition: border-color 0.5s ease 0s,
  box-shadow 0.5s ease 0s;
}

.cl-chat-message .primary .cl-link-email:before,
.cl-chat-message .primary .cl-link-email::before {
  content: 'email'
}

.cl-chat-message .primary .cl-link-phone:before,
.cl-chat-message .primary .cl-link-phone::before {
  content: 'phone'
}

.cl-chat-message .primary .cl-link-url {
  display: block;
}

.cl-chat-message .primary .cl-link-url.audio:not([data-loading]),
.cl-chat-message .primary .cl-link-url.video:not([data-loading]),
.cl-chat-message .primary .cl-link-url.yt:not([data-loading]),
.cl-chat-message .primary .cl-link-url.img:not([data-loading]) {
  padding: 5px 6px;
}

.cl-chat-message .primary .cl-link-url.audio:not([data-loading]) .cl-title,
.cl-chat-message .primary .cl-link-url.video:not([data-loading]) .cl-title,
.cl-chat-message .primary .cl-link-url.yt:not([data-loading]) .cl-title,
.cl-chat-message .primary .cl-link-url.img:not([data-loading]) .cl-title {
  padding: 5px 9px 5px 12px;
}

.cl-chat-message .primary .cl-link-url .cl-title {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
}

.cl-chat-message .primary .cl-link-url .cl-title:before,
.cl-chat-message .primary .cl-link-url .cl-title::before {
  content: 'link';
}

.cl-chat-message .primary .cl-link-url.audio:not([data-loading]) .cl-title:before,
.cl-chat-message .primary .cl-link-url.audio:not([data-loading]) .cl-title::before {
  content: 'audiotrack';
}

.cl-chat-message .primary .cl-link-url.video:not([data-loading]) .cl-title:before,
.cl-chat-message .primary .cl-link-url.video:not([data-loading]) .cl-title::before,
.cl-chat-message .primary .cl-link-url.yt:not([data-loading]) .cl-title:before,
.cl-chat-message .primary .cl-link-url.yt:not([data-loading]) .cl-title::before {
  content: 'videocam';
}

.cl-chat-message .primary .cl-link-url.img:not([data-loading]) .cl-title:before,
.cl-chat-message .primary .cl-link-url.img:not([data-loading]) .cl-title::before {
  content: 'image';
}

.cl-chat-message .primary .cl-link-url:not([data-loading]).audio:not(.video) .cl-thumbnail > audio,
.cl-chat-message .primary .cl-link-url:not([data-loading]).video .cl-thumbnail > video,
.cl-chat-message .primary .cl-link-url:not([data-loading]).img .cl-thumbnail > img,
.cl-chat-message .primary .cl-link-url:not([data-loading]).yt .cl-thumbnail > .cl-yt-video {
  display: block;
}

.cl-chat-message .cl-thumbnail {
  line-height: 0px;
  max-height: 100%;
  max-width: 100%;
}

.cl-chat-message .cl-thumbnail > audio,
.cl-chat-message .cl-thumbnail > video,
.cl-chat-message .cl-thumbnail > .cl-yt-video,
.cl-chat-message .cl-thumbnail > img {
  display: none;
  margin-bottom: 8px;
  max-height: 100%;
  max-width: 100%;
}

.cl-chat-message .cl-thumbnail > img,
.cl-chat-message .cl-thumbnail > .cl-yt-video {
  height: 100%;
  width: 100%;
}

.cl-chat-message .translation {
  font-size: 10px;
  overflow: hidden;
  padding-top: 4px;
  transition: all 0.5s ease 0s;
}

.cl-chat-message .translation.expandable {
  cursor: pointer;
}

.cl-chat-message .translation bdi {
  opacity: 0.5;
}

.cl-chat-message-group {
  padding: 0 25px;
}

.cl-chat-message-group:last-child {
  margin-bottom: 10px;
}

.cl-chat-message-group .cl-chat-message:not(:last-child) {
  margin-bottom: 10px;
}

.cl-chat-message-group .cl-chat-message:not(:last-child) .message-avatar {
  opacity: 0;
  transition: opacity 0.25s ease 0s;
}

.cl-chat-message-group.self .cl-chat-message .message-content {
  margin-left: auto;
}

.cl-chat-message-group.self .cl-chat-message .message-content .text {
  background: #ECEFF1; /* lighter-bg */
  width: 100%;
}

.cl-chat-message-group.self .cl-chat-message .message-content .bubble {
  justify-content: flex-end;
}

.cl-chat-message-group.self .cl-chat-message .message-content .not-delivered {
  align-items: center;
  color: #DD5989; /* error */
  display: -ms-flexbox;
  display: flex;
  font-size: 12px;
  margin: 6px 0;
}

.cl-chat-message-group.self .cl-chat-message .message-content .not-delivered .material-icons {
  font-size: 16px;
  margin-right: 4px;
}

.cl-chat-message-group.self .cl-chat-message:first-child .message-info {
  opacity: .28;
}

.cl-chat-message-group.self .cl-chat-message .message-content {
  align-items: flex-end;
  display: flex;
  flex-direction: column;
}

.cl-chat-message-group.self .translation bdi {
  opacity: .28;
}

.cl-chat-message-group .message-avatar {
  align-self: flex-end;
  border-radius: 3px;
  bottom: 0;
  content: '';
  display: flex;
  flex-shrink: 0;
  height: 25px;
  justify-content: center;
  left: 0;
  margin-bottom: 2px;
  margin-right: 10px;
  overflow: hidden;
  width: 25px;
}

.cl-chat-message-group .message-avatar img {
  border-radius: 3px;
  margin: auto;
  max-height: 100%;
  max-width: 100%;
}

.cl-chat-message-group .message-alt-translate {
  align-self: center;
  border-radius: 3px;
  flex-shrink: 0;
  height: 25px;
  margin-left: 10px;
  width: 25px;
}

.cl-chat-message-group .message-avatar .material-icons {
  font-size: 16px;
  color: white;
  opacity: 0.5;
}

#cl-chat-attachment-modal .filename {
  width: 100%;
}

#cl-chat-attachment-modal .filename > :not(:first-child) {
  padding-left: 3px;
}

#cl-chat-widget.rtl #cl-chat-attachment-modal .filename > :not(:first-child) {
  padding-left: 3px;
  padding-right: 0px;
}

#cl-chat-attachment-modal.uploading .filename > .progress-bar-container {
  margin-top: 10px;
}

#cl-chat-attachment-modal > .modal-content > .error-message {
  font-size: 12px;
  margin-top: 30px;
}

#cl-chat-attachment-modal > .modal-content {
  align-items: center;
  display: flex;
  flex-direction: column;
  justify-content: stretch;
  padding: 50px 25px 40px;
}

#cl-chat-attachment-modal > .modal-content > textarea {
  border: 1px solid #DBE1E5; /* border */
  border-radius: 3px;
  min-height: 4em;
  resize: none;
  width: 100%;
}

#cl-chat-attachment-modal > .modal-content > textarea:focus {
  border-color: #5C6266; /* border-darkened-50% */
}

#cl-chat-input,
#cl-chat-attachment-modal textarea {
  border: 1px solid #EFEFEF; /* border-light */
  border-radius: 4px;
  box-shadow: 1px #F4F4F5;
  color: #3C434A; /* text */
  -ms-flex: 1 1 100%;
  flex: 1 1 100%;
  font-family: 'Noto Sans', sans-serif;
  font-size: 12px;
  -moz-osx-font-smoothing: initial;
  -webkit-font-smoothing: initial;
  font-smoothing: initial;
  line-height: 1.4em;
  margin: 0px;
  min-height: 1.4em;
  overflow-x: hidden;
  overflow-y: auto;
  padding: 15px;
  padding-right: 44px;
  resize: none;
  transition: border-color 0.2s ease 0s;
}

#cl-chat-input {
  box-sizing: content-box;
}

#cl-chat-attachment-modal textarea {
  box-sizing: border-box;
}

#cl-chat-input:focus,
#cl-chat-attachment-modal textarea:focus {
  border-color: #9aa0ad; /* mid-gray */
}

#cl-chat-widget.rtl #cl-chat-input,
#cl-chat-widget.rtl #cl-chat-attachment-modal textarea {
  padding-left: 38px;
  padding-right: 20px;
}

#cl-chat-input:focus,
#cl-chat-widget .email-input-container > .email-input,
#cl-chat-widget textarea {
  outline: none;
}

#cl-chat-input::-moz-placeholder,
#cl-chat-widget textarea::-moz-placeholder,
#cl-chat-widget .email-input-container > .email-input::-moz-placeholder {
  opacity: 0.5;
}

#cl-chat-input::-webkit-input-placeholder,
#cl-chat-widget textarea::-webkit-input-placeholder,
#cl-chat-widget .email-input-container > .email-input::-webkit-input-placeholder {
  opacity: 0.5;
}

#cl-chat-input:-ms-input-placeholder,
#cl-chat-widget textarea::-ms-input-placeholder,
#cl-chat-widget .email-input-container > .email-input:-ms-input-placeholder {
  opacity: 0.5;
}

#cl-chat-widget .email-input-container > .email-input::-ms-clear {
  display: none;
}

#cl-chat-widget {
  background-color: white;
  border-top-left-radius: 5px;
  border-top-right-radius: 5px;
  bottom: 0;
  box-shadow: 0px 0px 20px 2px rgba(0, 0, 0, 0.1);
  color: #3C434A; /* text */
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-direction: column;
  -webkit-flex-direction: column;
  flex-direction: column;
  font-family: 'Noto Sans', sans-serif;
  height: 540px;
  max-width: 100%;
  position: fixed;
  right: 25px;
  width: 360px;
  z-index: 1000;
}

#cl-chat-widget *:not(.material-icons) {
  font-family: 'Noto Sans', sans-serif;
}

#cl-chat-widget.rtl {
  left: 25px;
  right: unset;
}

#cl-chat-widget i.check {
  color: #0096D6; /* brand-light */
  font-size: 18px;
  transition: all 0.25s ease 0s;
}

#cl-chat-widget.active .cl-end-chat {
  display: block;
}

#cl-chat-widget .filename {
  font-size: 12px;
  padding-bottom: 25px;
}

#cl-chat-widget.minimized {
  background-color: transparent;
  bottom: 23px;
  box-shadow: none;
  filter: drop-shadow(0px 2px 5px rgba(0,0,0,0.15));
  -webkit-filter: drop-shadow(0px 2px 5px rgba(0,0,0,0.15));
  height: auto;
  min-height: 65px;
  min-width: 65px;
  right: 39px;
  width: inherit;
}

#cl-chat-widget.minimized .cl-outreach-messages {
  display: block;
}

#cl-chat-widget.rtl.minimized {
  left: 30px;
  right: unset;
}

#cl-chat-widget.minimized::after,
#cl-chat-widget.minimized:after {
  content: '';
  font-family: 'Material Icons';
}

#cl-chat-widget .visible {
  opacity: 1;
  visibility: visible;
}

#cl-chat-widget.minimized.browser-unsupported[cl-tooltip]::before {
  content: attr(cl-tooltip);
  visibility: hidden;
  transition: all 0.15s ease;
  font-size: 12px;
  background-color: black;
  color: white;
  position: absolute;
  bottom: 60px;
  right: 0;
  margin-bottom: 20px;
  margin-right: 13px;
  padding: 15px 20px;
  width: 250px;
}

#cl-chat-widget.rtl.minimized.browser-unsupported[cl-tooltip]::before {
  left: 0;
  margin-left: 13px;
  margin-right: 0px;
  right: unset;
}

#cl-chat-widget.minimized.browser-unsupported[cl-tooltip]:hover::before {
  visibility: visible;
}

#cl-chat-widget #cl-chat-launcher img,
#cl-chat-widget #cl-chat-launcher svg {
  display: none;
}

#cl-chat-widget.minimized #cl-chat-launcher {
  background-image: url(./chatlingual_logo.svg);
  background-position: center;
  background-repeat: no-repeat;
  background-size: contain;
  box-shadow: none;
  min-height: 65px;
  min-width: 65px;
}

#cl-chat-widget.minimized #cl-chat-launcher img,
#cl-chat-widget.minimized #cl-chat-launcher svg  {
  display: block;
  height: 65px;
}

#cl-chat-widget.minimized #cl-chat-launcher svg  {
  width: 65px;
}

#cl-chat-widget.rtl.minimized #cl-chat-title {
  transform: scaleX(-1);
}

#cl-chat-widget.minimized #cl-chat-titlebar {
  border: none;
  box-shadow: none;
  box-sizing: content-box;
  height: unset;
  padding: 0;
  width: unset;
}

#cl-chat-widget.minimized #cl-chat-titlebar i {
  display: none;
}

#cl-chat-widget.minimized .innards {
  display: none;
}

#cl-chat-widget.minimized .form {
  display: none;
}

#cl-chat-widget.wait-big .innards .footer,
#cl-chat-widget.wait-big .wait-time {
  box-shadow: none;
}

#cl-chat-widget.minimized #cl-chat-titlebar {
  background-color: transparent;
}

#cl-chat-widget.waiting:not(.minimized) #cl-chat-titlebar {
  box-shadow: none;
}

#cl-chat-widget.waiting.wait-big .outer-chat-messages {
  flex-basis: 0;
}

#cl-chat-widget.waiting .wait-time {
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  flex-direction: column;
  justify-content: center;
  padding: 0px 21px 5px;
}

#cl-chat-widget.waiting.active.with-bot .wait-time {
  display: none;
}

#cl-chat-widget.waiting.active .wait-time > .language-banner {
  display: none;
}

#cl-chat-widget.waiting.wait-big .wait-time {
  border-bottom: none;
  justify-content: flex-start;
  padding: 50px 25px;
}

#cl-chat-widget .language-banner {
  -ms-flex-align: center;
  align-items: center;
  background-color: white;
  color: #0096D6; /* brand-light */
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  font-size: 12px;
  left: 0;
  padding: 25px;
  position: absolute;
  right: 0;
  top: 0;
  transition: 0.2s ease;
  z-index: 10;
}

#cl-chat-widget .language-footer {
  -ms-flex-align: center;
  align-items: center;
  background-color: white;
  color: #0096D6; /* brand-light */
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  font-size: 12px;
  left: 0;
  position: absolute;
  right: 0;
  bottom: 60px;
  transition: 0.2s ease;
  z-index: 10;
}

#cl-chat-widget .change-language:hover {
  background-color: #ECEFF1; /* lighter-bg */
  background-color: rgba(101,192,200,0.1); /* brand-light at 10% */
}

#cl-chat-widget .change-language > .material-icons {
  font-size: 16px;
}

#cl-chat-widget .change-language {
  align-items: center;
  border-radius: 3px;
  border: 1px solid #0096D6; /* brand-light */
  cursor: pointer;
  display: flex;
  font-weight: bold;
  padding: 5px 3px 7px 7px;
}

#cl-chat-widget.rtl .change-language {
  padding: 5px 7px 7px 3px;
}

#cl-chat-widget .change-language::after,
#cl-chat-widget .change-language:after {
  -moz-osx-font-smoothing: grayscale;
  -webkit-font-smoothing: antialiased;
  content: 'keyboard_arrow_down';
  font-family: 'Material Icons';
  font-feature-settings: "liga" 1;
  font-size: 16px;
  font-weight: normal;
  margin-left: 3px;
  margin-right: 5px;
}

#cl-chat-widget.rtl .change-language::after,
#cl-chat-widget.rtl .change-language:after {
  margin-left: 5px;
  margin-right: 3px;
}

#cl-chat-widget .change-language::before,
#cl-chat-widget .change-language:before {
  -moz-osx-font-smoothing: grayscale;
  -webkit-font-smoothing: antialiased;
  content: 'language';
  font-family: 'Material Icons';
  font-feature-settings: "liga" 1;
  font-size: 16px;
  font-weight: normal;
  margin-left: 3px;
  margin-right: 5px;
}

#cl-chat-widget.rtl.change-language::before,
#cl-chat-widget.rtl.change-language:before {
  margin-left: 5px;
  margin-right: 3px;
}

#cl-chat-widget .change-language > div {
  margin: 0px 5px;
}

#cl-chat-widget.waiting .wait-time .cl-welcome-text,
#cl-chat-widget.waiting .wait-time .instructions {
  display: none;
}

#cl-chat-widget.waiting.wait-big .wait-time .cl-welcome-text {
  display: block;
  padding-bottom: 10px;
}

#cl-chat-widget.waiting.wait-big .wait-time .progress-bar-container,
#cl-chat-attachment-modal:not(.uploading) > .modal-content .progress-bar-container {
  display: none;
}

#cl-chat-widget.waiting .wait-time .progress-bar-container,
#cl-chat-attachment-modal.uploading .progress-bar-container {
  background-image: linear-gradient(rgba(0,0,0,0.035), rgba(0,0,0,0.035));
  border-radius: 2px;
  height: 3px;
  margin: 0px 0px 5px;
  padding: 0px;
  width: 100%;
}

#cl-chat-widget.waiting .wait-time .progress-bar,
#cl-chat-attachment-modal.uploading .progress-bar {
  background-color: #0096D6; /* brand-light */
  border-radius: 2px;
  height: 100%;
  width: 0%;
}

#cl-chat-widget.waiting.wait-big .wait-time .cl-welcome-text img {
  display: none;
  max-height: 80px;
  max-width: 80px;
  padding-bottom: 20px;
}

#cl-chat-widget.waiting.wait-big .wait-time .cl-welcome-text {
  display: block;
  font-size: 15px;
  font-weight: bold;
  opacity: .7;
}

#cl-chat-widget.waiting.wait-big .wait-time .instructions {
  display: block;
  font-size: 12px;
  line-height: 1.5;
  opacity: .7;
}

#cl-chat-widget.waiting.wait-big .wait-time .instructions a {
  color: #0096D6; /* brand-light */
  text-decoration: none;
}

#cl-chat-widget.waiting .wait-time .cl-time-container {
  -ms-flex-align: center;
  align-items: center;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  font-size: 9px;
  line-height: 1.75;
  opacity: .7;
  padding-bottom: 5px;
  padding-top: 0px;
  text-align: center;
}

#cl-chat-widget.waiting .wait-time .cl-queue-position {
  -ms-flex-align: end;
  align-items: flex-end;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-pack: justify;
  justify-content: center;
  opacity: 0;
  padding-bottom: 8px;
  padding-top: 15px;
  transition: opacity 0.25s ease 0s;
  white-space: pre;
}

#cl-chat-widget.waiting .wait-time .cl-queue-position[position] {
  opacity: 1;
}

#cl-chat-widget.waiting.wait-big .wait-time .cl-time-container {
  align-items: center;
  display: flex;
  display: none;
  font-size: 12px;
  justify-content: flex-start;
  padding-top: 20px;
}

#cl-chat-widget.waiting.wait-big .wait-time .cl-queue-position {
  display: none;
}

#cl-chat-widget.waiting .wait-time .cl-time-container .cl-wait-time-text {
  padding-right: 3px;
}

#cl-chat-widget.rtl.waiting .wait-time .cl-time-container .cl-wait-time-text {
  padding-left: 3px;
  padding-right: 0px;
}

#cl-chat-widget.waiting .wait-time .cl-time-container > .svg {
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  padding-right: 10px;
}

#cl-chat-widget.rtl.waiting .wait-time .cl-time-container > .svg {
  padding-left: 10px;
  padding-right: 0px;
}

#cl-chat-widget.waiting .wait-time .cl-time-container > .svg > svg {
  fill: #002A39; /* brand-dark */
  height: 9px;
  max-width: 9px;
}

#cl-chat-widget.waiting.wait-big .wait-time .cl-actual-wait-time {
  font-weight: bold;
}

#cl-chat-widget.waiting .wait-time .cl-time-container .cl-leave-queue-button {
  font-weight: bold;
  padding-left: 3px;
}

#cl-chat-widget.rtl.waiting .wait-time .cl-time-container .cl-leave-queue-button {
  padding-left: 0px;
  padding-right: 3px;
}

#cl-chat-widget.waiting.wait-big .wait-time .cl-time-container .cl-leave-queue-button {
  display: none;
}

#cl-chat-widget.waiting .wait-time .text,
#cl-chat-widget.rtl.waiting .wait-time .text {
  font-size: 12px;
  padding: 0px 0px 10px 0px;
}

#cl-chat-widget.waiting.wait-big .wait-time .text {
  padding-top: 45px;
}

#cl-chat-widget.waiting.wait-big .wait-time .time {
  font-size: 15px;
  padding-top: 15px;
}

#cl-chat-widget.waiting .wait-time .cl-no-wait-container {
  display: none;
}

#cl-chat-widget.waiting.wait-big .wait-time .cl-no-wait-container {
  background-color: #003746; /* brand-dark */
  bottom: -44px;
  display: block;
  font-size: 12px;
  left: 0;
  padding: 15px 0;
  position: absolute;
  right: 0;
}

#cl-chat-widget.waiting.wait-big .wait-time .cl-no-wait-message {
  color: #D5DCE3; /* text-lightened-60% */
  opacity: .7;
  padding-left: 30px;
  padding-right: 3px;
}

#cl-chat-widget.waiting.wait-big .wait-time .cl-no-wait-message {
  padding-left: 3px;
  padding-right: 30px;
}

#cl-chat-widget .cl-back-to-queue-button-container {
  border-bottom: 1px solid transparent;
  margin: 10px auto;
  padding-top: 20px;
}

#cl-chat-widget .cl-back-to-queue-button-container:hover {
  cursor: pointer;
  border-color: #5C6266; /* border-darkened-50% */
  border-style: solid;
  border-width: 0 0 1px 0;
}

#cl-chat-widget .cl-back-to-queue-button {
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 1.45px;
  text-transform: uppercase;
}

#cl-chat-widget .cl-leave-queue-button {
  color: white;
  cursor: pointer;
  font-weight: bold;
  opacity: .7;
}

#cl-chat-widget .dropdown::after,
#cl-chat-widget .dropdown:after {
  -moz-osx-font-smoothing: grayscale;
  -webkit-font-smoothing: antialiased;
  content: 'keyboard_arrow_down';
  font-family: 'Material Icons';
  font-feature-settings: "liga" 1;
  font-size: 16px;
  font-weight: normal;
  margin-left: 5px;
}

#cl-chat-widget > .innards {
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex: 1 1 100%;
  flex: 1 1 100%;
  -ms-flex-direction: column;
  -webkit-flex-direction: column;
  flex-direction: column;
  height: 100%;
  overflow: hidden;
  position: relative;
}

#cl-chat-widget > .innards > .banner:not(:first-child) {
  display: none;
}

#cl-chat-widget > .innards > .self-service {
  background: white;
  bottom: 0;
  box-sizing: border-box;
  display: flex;
  flex-direction: column;
  padding: 20px;
  position: absolute;
  width: 100%;
  z-index: 12; /* NB: needed, otherwise .cl-wait-time appears above this */
}

#cl-chat-widget > .innards > .self-service .language-banner {
  margin-top: -40px;
}

#cl-chat-widget > .innards > .self-service .input-container {
  background: #f4f4f5; /* lightest-bg */
  border-radius: 4px;
  padding: 15px;
  margin-top: 15px;
}

#cl-chat-widget > .innards > .self-service .input-container .description {
  color: #899097; /* text-lightened-30% */
  font-size: 13px;
  margin-bottom: 10px;
}

#cl-chat-widget > .innards > .self-service .input-container .icon {
  color: #899097; /* text-lightened-30% */
  font-size: 14px;
  margin-bottom: 15px;
}

#cl-chat-widget > .innards > .self-service input {
  border: 1px solid #EFEFEF; /* border-lightened-6% */
  border-radius: 4px;
  box-sizing: border-box;
  box-shadow: 1px #F4F4F5;
  color: #3C434A; /* text */
  padding: 15px;
  transition: 0.25s ease;
  width: 100%;
}

#cl-chat-widget > .innards > .self-service input:focus {
  border-color: #0096D6; /* brand-light */
  box-shadow: 1px #F4F4F5;
  outline: none;
}

#cl-chat-widget > .innards > .self-service .start,
#cl-chat-widget > .innards > .cl-knowledge-base .start {
  border: none;
  border-radius: 4px;
  color: #3c434a; /* text */
  cursor: pointer;
  padding: 11px 15px;
  transition: 0.25s ease;
  width: 100%;
}

#cl-chat-widget > .innards > .cl-knowledge-base .start {
  background: #1AB0F0; /* brand-light-lightened-10% */
  color: white;
}

#cl-chat-widget > .innards > .cl-knowledge-base .start:hover {
  background: #0096D6; /* brand-light */
}

#cl-chat-widget > .innards > .cl-knowledge-base .navigation {
  align-items: center;
  display: flex;
  margin-bottom: 10px;
}

#cl-chat-widget > .innards > .cl-knowledge-base .navigation .start {
  height: 32px;
  padding: 0;
}

#cl-chat-widget > .innards > .cl-knowledge-base {
  background: white;
  bottom: 0;
  left: 0;
  overflow-y: scroll;
  padding: 20px;
  position: absolute;
  right: 0;
  top: 0;
  z-index: 20;
}

#cl-chat-widget > .innards > .cl-knowledge-base .input-container {
  align-items: center;
  display: flex;
  position: relative;
}

#cl-chat-widget > .innards > .cl-knowledge-base .input-container.loading .material-icons {
  animation: spin 1.1s infinite linear;
}

#cl-chat-widget > .innards > .cl-knowledge-base .input-container .material-icons {
  position: absolute;
  color: #899097; /* text-lightened-30% */
  right: 0;
  margin-right: 14px;
  font-size: 18px;
}

#cl-chat-widget > .innards > .cl-knowledge-base input {
  border: 1px solid #efefef; /* border-lightened-6% */
  border-radius: 4px;
  box-sizing: border-box;
  padding: 15px;
  width: 100%;
}

#cl-chat-widget > .innards > .cl-knowledge-base input:focus {
  border-color: #0096D6; /* brand-light */
  box-shadow: none;
  outline: none;
}

#cl-chat-widget > .innards > .cl-knowledge-base .topics .topic {
  border: 1px solid #EFEFEF; /* border-lightened-6% */
  border-radius: 4px;
  cursor: pointer;
  font-size: 13px;
  line-height: 1.5em;
  margin-top: 10px;
  padding: 10px;
  transition: 0.25s ease;
}

#cl-chat-widget > .innards > .cl-knowledge-base .topics .no-results {
  font-size: 13px;
  line-height: 1.5em;
  margin-top: 10px;
  padding: 10px;
  text-align: center;
}

#cl-chat-widget > .innards > .cl-knowledge-base .topics .topic:hover {
  border-color: #0096D6; /* brand-light */
}

#cl-chat-widget > .innards > .cl-knowledge-base .back {
  align-items: center;
  background: white;
  border: 1px solid #EFEFEF; /* border-lightened-6% */
  border-radius: 4px;
  color: #3C434A; /* text */
  cursor: pointer;
  display: flex;
  font-size: 18px;
  height: 32px;
  justify-content: center;
  transition: 0.25s ease;
  width: 32px;
}

#cl-chat-widget > .innards > .cl-knowledge-base .back:hover {
  border-color: #0096D6; /* brand-light */
  color: #0096D6; /* brand-light */
}

#cl-chat-widget > .innards > .cl-knowledge-base .navigation .back {
  margin-right: 10px;
}

#cl-chat-widget > .innards > .cl-knowledge-base .top .back {
  margin-bottom: 20px;
}

#cl-chat-widget > .innards > .cl-knowledge-base .bottom .back {
  margin-bottom: 20px;
}

#cl-chat-widget > .innards > .cl-knowledge-base .top {
  margin-bottom: 15px;
}

#cl-chat-widget > .innards > .cl-knowledge-base .top .title {
  font-size: 16px;
  font-weight: bold;
  line-height: 1.5em;
}

#cl-chat-widget > .innards > .cl-knowledge-base .top .divider {
  border-bottom: 1px solid #EFEFEF; /* border-lightened-6% */
  height: 1px;
  margin-top: 15px;
}

#cl-chat-widget > .innards > .cl-knowledge-base .steps .step {
  color: #3C434A; /* text */
  font-size: 13px;
  line-height: 1.5em;
  margin-bottom: 15px;
}

#cl-chat-widget > .innards > .cl-knowledge-base .steps .step .cl-link audio,
#cl-chat-widget > .innards > .cl-knowledge-base .steps .step .cl-link video {
  display: none;
}

#cl-chat-widget > .innards > .cl-knowledge-base .steps .step .cl-link.img * {
  cursor: zoom-in;
}

#cl-chat-widget > .innards > .cl-knowledge-base .steps .step .cl-link {
  background: #F8F9FA; /* chat-bubble-bg (customer) */
  border: 1px solid #EFEFEF; /* border-lightened-6% */
  border-radius: 4px;
  display: flex;
  flex-direction: column;
  margin-top: 5px;
  padding: 5px;
  text-align: center;
  transition: 0.25s ease;
}

#cl-chat-widget > .innards > .cl-knowledge-base .steps .step .cl-link:hover {
  border: 1px solid #0096D6; /* brand-light */
}

#cl-chat-widget > .innards > .cl-knowledge-base .steps .step .cl-link a {
  color: #0096D6; /* brand-light */
  text-decoration: none;
}

#cl-chat-widget > .innards > .cl-knowledge-base .steps .step .cl-link.yt {
  margin: 15px 0;
}

#cl-chat-widget > .innards > .cl-knowledge-base .steps .step .cl-link .cl-yt-video {
  width: 100%;
}

#cl-chat-widget > .innards > .cl-knowledge-base .steps .step .cl-link a .cl-thumbnail img {
  width: 100%;
}

#cl-chat-widget > .innards > .cl-knowledge-base .steps .step .cl-link:not(.img):not(.yt) {
  background: none;
  border: none;
  display: inline;
  padding: 0;
}

#cl-chat-widget > .innards > .cl-knowledge-base .bottom {
  border-top: 1px solid #EFEFEF; /* border-lightened-6% */
  margin-top: 20px;
  padding-top: 20px;
}

#cl-chat-widget > .innards > .footer {
  -ms-flex-align: stretch;
  align-items: stretch;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-direction: column;
  -webkit-flex-direction: column;
  flex-direction: column;
  flex-shrink: 0;
  min-height: unset;
  padding: 25px;
  padding-top: 0;
  position: relative;
}

#cl-chat-widget > .innards > .start-new {
  background: #F8F9FA;
  bottom: 0;
  color: #899097;
  cursor: pointer;
  font-size: 11px;
  padding: 12px;
  text-align: center;
  text-transform: capitalize;
  transition: 0.25s ease;
}

#cl-chat-widget > .innards > .start-new:hover {
  background: #eceff1; /* lighter-bg */
}

#cl-chat-widget > .innards > .footer.is-focused #cl-send-box .material-icons {
  color: #0096D6; /* brand-light */
}

#cl-chat-widget .innards .footer .box {
  -ms-flex-align: center;
  align-items: center;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  height: 100%;
  margin-right: 15px;
  position: absolute;
  right: 0px;
  top: 0px;
}

#cl-chat-widget.rtl .innards .footer .box {
  left: 0px;
  margin-left: 15px;
  margin-right: 0px;
  right: unset;
}

#cl-chat-widget > .innards > .footer > .inner-footer {
  background-color: white;
  cursor: text;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  position: relative;
}

#cl-chat-widget > .innards > .footer > .inner-footer.disabled::before {
  -ms-flex-align: center;
  align-items: center;
  background: linear-gradient(#eee, #eee);
  content: attr(data-status);
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  font-size: 12px;
  font-style: italic;
  height: 100%;
  -ms-flex-pack: start;
  justify-content: center;
  position: absolute;
  width: 100%;
  z-index: 1;
}

#cl-chat-widget > .innards > .footer > .inner-footer > .input-count {
  bottom: 0;
  color: #899097; /* text-lightened-30% */
  font-size: 11px;
  margin-bottom: -18px;
  position: absolute;
  right: 0;
}

#cl-chat-widget > .innards > .footer > .inner-footer > .input-count.max {
  color: #DD5989; /* error */
}

#cl-chat-widget .innards .footer .send,
.cl-chat-email-input .send,
.cl-chat-offline-container .send {
  cursor: pointer;
}

#cl-chat-widget .innards .footer .send i,
.cl-chat-email-input .send i,
.cl-chat-offline-container .send i {
  border-radius: 50%;
  color: #D5DCE3; /* text-lightened-60% */
  font-size: 14px;
  padding: 5px;
  transition: all 0.25s ease 0s;
}

#cl-chat-widget .innards .send.attach i {
  color: #0096D6; /* brand-light */
}

#cl-chat-widget .innards .footer .send i:hover,
.cl-chat-email-input .send i:hover,
.cl-chat-offline-container .send i:hover {
  color: #0096D6; /* brand-light */
}

#cl-chat-widget.rtl .innards .footer .send i,
.cl-chat-email-input .send i,
.cl-chat-offline-container .send i {
  transform: scaleX(-1);
}

#cl-chat-widget .innards .typing {
  bottom: 0px;
  color: #D5DCE3; /* text-lightened-60% */
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  font-size: 10px;
  -ms-flex-pack: start;
  justify-content: flex-start;
  letter-spacing: 1.05px;
  max-height: 0px;
  position: absolute;
  transition: max-height .5s cubic-bezier(0.65, 0.05, 0.36, 1);
  transition-delay: 0s;
  width: 100%;
  z-index: 1;
}

#cl-chat-widget .innards .typing.animate {
  max-height: 0px;
}

#cl-chat-widget .innards .typing.unread {
  background-color: #0096D6; /* brand-light */
  cursor: pointer;
  justify-content: flex-start;
}

#cl-chat-widget .innards .typing.open {
  max-height: 25px;
  transition: max-height 1s cubic-bezier(0.65, 0.05, 0.36, 1) 0s;
}

#cl-chat-widget .innards .typing > span {
  border-top-left-radius: 3px;
  border-top-right-radius: 3px;
  color: #3C434A; /* text */
  opacity: .3;
  padding: 5px 25px;
  transition: opacity 0.2s ease 0s;
}

#cl-chat-widget .innards .typing.unread > span {
  align-items: center;
  color: white;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  opacity: 1;
}

#cl-chat-widget .innards .typing.unread > span::before {
  content: 'message';
  direction: ltr;
  display: inline-block;
  font-family: 'Material Icons';
  -moz-font-feature-settings: 'liga';
  -webkit-font-feature-settings: 'liga';
  font-feature-settings: 'liga';
  font-size: 12px;
  -moz-osx-font-smoothing: grayscale;
  -webkit-font-smoothing: antialiased;
  font-smoothing: grayscale;
  font-style: normal;
  font-weight: normal;
  letter-spacing: normal;
  line-height: 1;
  padding-right: 7px;
  text-transform: none;
  vertical-align: middle;
  white-space: normal;
  word-wrap: normal;
}

#cl-chat-widget.rtl .innards .typing.unread > span::before {
  transform: scaleX(-1);
}

#cl-chat-widget .form {
  -ms-flex-align: center;
  align-items: center;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-direction: column;
  -webkit-flex-direction: column;
  flex-direction: column;
  font-size: 12px;
  height: 100%;
  -ms-flex-pack: distribute;
  justify-content: space-around;
  margin-top: 35px;
  min-height: 1px;
  text-align: left;
  width: 100%;
}

#cl-chat-widget.rtl .form {
  text-align: right;
}

#cl-chat-widget .form .box-button {
  -ms-flex-align: center;
  align-items: center;
  background-color: #003746; /* brand-dark */
  background-image: none;
  border: none;
  border-radius: 4px;
  bottom: 25px;
  color: white;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-direction: column;
  -webkit-flex-direction: column;
  flex-direction: column;
  -ms-flex-pack: center;
  height: 46px;
  justify-content: center;
  left: 25px;
  position: absolute;
  right: 25px;
  transition: all 0.25s ease 0s;
  width: 310px;
}

#cl-chat-widget .form .box-button.jiggle {
  animation-duration: 1s;
  animation-name: jiggle;
  animation-iteration-count: 1;
  animation-timing-function: ease-in-out;
}

#cl-chat-widget .form .box-button:disabled {
  background: #336A79; /* brand-dark-lightened-20% */
  cursor: not-allowed;
}

#cl-chat-widget .form .box-button:disabled:hover {
  background-image: none;
}

#cl-chat-widget .form .box-button span {
  color: white;
  font-size: 10px;
  letter-spacing: 0.85px;
  text-transform: capitalize;
}

#cl-chat-widget .form .intro {
  font-weight: normal;
  line-height: 1.75;
  min-height: 1px;
  opacity: .85;
  width: 100%;
}

#cl-chat-widget .form .intro > p {
  font-size: 12px;
  letter-spacing: 0.35px;
  line-height: 1.5;
  margin-bottom: 15px;
  margin-top: 0px;
  text-align: left;
}

#cl-chat-widget .form .form-error {
  bottom: 90px;
  color: #DD5989; /* error */
  display: none;
  position: absolute;
}

#cl-chat-widget .form.error .form-error {
  display: block;
}

#cl-chat-widget.rtl .form .intro > p {
  text-align: right;
}

#cl-chat-widget .form .intro > .form-label {
  border-bottom: solid 1px transparent;
  display: -ms-flex;
  display: -webkit-flex;
  display: flex;
  -ms-flex-direction: column;
  flex-direction: column;
  -ms-flex-pack: justify;
  justify-content: space-between;
  margin-bottom: 20px;
  position: relative;
}

#cl-chat-widget .form .form-label > .form-input {
  background-color: transparent;
  border: 0;
  border-bottom: 1px solid #DBE1E5; /* border */
  color: #3c434a;
  flex: 1 1 25%;
  font-weight: bold;
  outline: 0;
  padding: 10px 0;
  transition: border-color 0.25s ease 0s;
}

#cl-chat-widget .form .form-label > .form-input:focus {
  border-color: #5C6266; /* border-darkened-50% */
  border-width: 1px;
}

#cl-chat-widget .form .form-label > .form-input::-moz-placeholder {
  font-weight: normal;
}

#cl-chat-widget .form .form-label > .form-input:-ms-input-placeholder {
  font-weight: normal;
}

#cl-chat-widget .form .form-label > .form-input::-webkit-input-placeholder {
  font-weight: normal;
}

#cl-chat-widget .form .form-label > .form-input::placeholder {
  font-weight: normal;
}

#cl-chat-widget .form .form-label > .form-input + i {
  opacity: 0;
  padding: 4px 0px;
  position: absolute;
  right: 0;
  top: 0;
}

#cl-chat-widget.rtl .form .form-label > .form-input + i {
  left: 0;
  right: unset;
}

#cl-chat-widget .form .form-label > .form-input:valid + i {
  display: inline-block;
  opacity: 1;
  transition-delay: 0.35s;
}

#cl-chat-widget .form .intro > .header {
  color: black;
  font-size: 13px;
  font-weight: bold;
}

#cl-chat-widget .form .intro > .instruction {
  font-size: 12px;
  margin-bottom: 35px;
}

#cl-chat-widget .dropdown-overlay {
  -ms-flex-align: start;
  align-items: flex-start;
  background-color: white;
  border-top-left-radius: 5px;
  border-top-right-radius: 5px;
  bottom: 0;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-direction: column;
  flex-direction: column;
  font-size: 13px;
  -ms-flex-pack: justify;
  justify-content: stretch;
  left: 0;
  position: absolute;
  right: 0;
  top: 0;
  transition: all 0.25s ease 0s;
  z-index: 2000;
}

#cl-chat-widget .dropdown-overlay > form {
  box-sizing: border-box;
  flex: 1 0 40%;
  margin: 0px;
  min-height: 1px;
  overflow: hidden;
  padding-left: 0px;
  position: relative;
  width: 100%;
}

#cl-chat-widget.rtl .dropdown-overlay > form {
  padding-right: 0px;
}

#cl-chat-widget .dropdown-overlay > form > .field {
  box-sizing: border-box;
  color: #899097; /* text-lightened-30% */
  cursor: pointer;
  width: 100%;
  transition: 0.2s ease;
}

#cl-chat-widget .dropdown-overlay > form > .field > label {
  cursor: pointer;
}

#cl-chat-widget .dropdown-overlay > form > .field.selected > label {
  cursor: not-allowed;
}

#cl-chat-widget .dropdown-overlay > form > .field > label > input[type="radio"] {
  border: 0;
  clip: rect(0 0 0 0);
  height: 1px; margin: -1px;
  overflow: hidden;
  padding: 0;
  position: absolute;
  width: 1px;
}

#cl-chat-widget .dropdown-overlay > form > .field > label > input[type="radio"] + span {
  align-items: center;
  display: flex;
  padding: 15px 40px;
}

#cl-chat-widget .dropdown-overlay > form > .field > label > input[type="radio"] + span:before,
#cl-chat-widget .dropdown-overlay > form > .field > label > input[type="radio"] + span::before {
  border: 2px solid white;
  border-radius: 50%;
  box-shadow: 0 0 0 1px #D5DCE3; /* text-lightened-60% */
  content: '';
  display: inline-block;
  height: 10px;
  margin-right: 10px;
  width: 10px;
}

#cl-chat-widget .dropdown-overlay > form > .field > label > input[type="radio"]:checked + span:before,
#cl-chat-widget .dropdown-overlay > form > .field > label > input[type="radio"]:checked + span::before {
  background: #0096D6; /* brand-light */
}

#cl-chat-widget.rtl .dropdown-overlay > form > .field > label > input[type="radio"] + span:before,
#cl-chat-widget.rtl .dropdown-overlay > form > .field > label > input[type="radio"] + span::before {
  margin-left: 10px;
  margin-right: 0;
}

#cl-chat-widget .dropdown-overlay > form > .field.selected {
  cursor: not-allowed;
  opacity: 0.5;
}

#cl-chat-widget .dropdown-overlay > form > .field:not(.selected):hover, #cl-chat-widget .dropdown-overlay > form > .field:not(.selected):focus-within {
  background-color: #F8F9FA; /* chat-bubble-bg (customer) */
  color: #0096D6; /* brand-light */
}

#cl-chat-widget .dropdown-overlay > .current {
  -ms-flex-align: center;
  align-items: center;
  border-bottom: 1px solid #F4F4F5; /* lightest-bg */
  box-sizing: border-box;
  color: #0096D6; /* brand-light */
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  flex-shrink: 0;
  font-weight: bold;
  -ms-flex-pack: justify;
  justify-content: space-between;
  padding: 25px 40px;
  width: 100%;
}

#cl-chat-widget .dropdown-overlay > .footer {
  border-top: 1px solid #F4F4F5; /* lightest-bg */
  box-sizing: border-box;
  display: none; /* hiding until correct UX is determined */
  flex-shrink: 0;
  padding: 40px;
  width: 100%;
}

#cl-chat-widget .wait-time {
  box-shadow: 0px 3px 8px -1px rgba(222, 222, 222, 0.5);
  display: none;
  flex: 1 1 170px;
  overflow-y: auto;
  z-index: 10;
}

#cl-chat-widget .wait-time .text {
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-direction: column;
  -webkit-flex-direction: column;
  flex-direction: column;
  font-size: 12px;
  max-width: 100%;
  padding-left: 25px;
}

#cl-chat-widget.rtl .wait-time .text {
  padding-left: 0px;
  padding-right: 25px;
}

#cl-chat-widget .wait-time .time {
  color: #0096D6; /* brand-light */
  font-size: 12px;
  padding: 3px 0px;
}

#cl-chat-title {
  -ms-flex-align: center;
  align-items: center;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex: 1 1 100%;
  flex: 1 1 100%;
  font-family: 'Noto Sans', sans-serif;
  font-size: 10px;
  position: relative;
  text-align: center;
  text-overflow: ellipsis;
  white-space: nowrap;
}

#cl-chat-titlebar {
  -ms-flex-align: center;
  align-items: center;
  -moz-box-sizing: border-box;
  -webkit-box-sizing: border-box;
  border-bottom: 1px solid #EFEFEF; /* border-lightened-6% */
  box-sizing: border-box;
  color: #899097; /* text-lightened-30% */
  cursor: pointer;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-pack: center;
  flex-shrink: 0;
  height: 60px;
  justify-content: center;
  padding: 0 18px;
  position: relative;
  width: 100%;
  z-index: 1000;
}

#cl-chat-titlebar i,
.cl-modal-titlebar i {
  -moz-border-radius: 3px;
  -webkit-border-radius: 3px;
  border-radius: 3px;
  color: #899097; /* text-lightened-30% */
  font-size: 14px;
  font-weight: bold;
  opacity: 1;
  padding: 7px;
  transition: all 0.25s ease 0s;
}

#cl-chat-titlebar i:hover,
.cl-modal-titlebar i:hover,
.cl-modal i:hover {
  background-color: #0096D6; /* brand-light */
  color: white;
  cursor: pointer;
  opacity: 1;
}

.cl-modal-titlebar i.close:hover {
  background: #DD5989; /* error */
}

#cl-chat-titlebar .cl-end-chat {
  display: none;
  margin-left: 7px;
  margin-right: -5px;
}

#cl-chat-widget.rtl #cl-chat-titlebar .cl-end-chat {
  margin-left: -5px;
  margin-right: 7px;
}

#cl-chat-titlebar .cl-end-chat:hover > i {
  background-color: #DD5989; /* error */
  color: white;
}

#cl-chat-titlebar .icon {
  text-align: center;
}

#cl-chat-titlebar .powered-by {
  display: none;
  font-size: 7px;
  opacity: .28;
  padding-left: 8px;
}

#cl-chat-widget.rtl #cl-chat-titlebar .powered-by {
  padding-left: 0px;
  padding-right: 8px;
}

#cl-chat-widget .alternate,
#cl-chat-widget .send,
#cl-chat-title {
  -webkit-touch-callout: none;
  -webkit-user-select: none;
  -khtml-user-select: none;
  -moz-user-select: none;
  -ms-user-select: none;
  user-select: none;
}

.cl-banner {
  -ms-flex-align: center;
  align-items: center;
  background-color: white;
  box-shadow: 0px 3px 8px -1px rgba(0, 0, 0, 0.15);
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-direction: column;
  flex-direction: column;
  font-size: 14px;
  -ms-flex-pack: center;
  justify-content: center;
  left: 0;
  letter-spacing: 0.35px;
  line-height: 1.35;
  padding: 50px 25px 40px;
  position: absolute;
  right: 0;
  text-align: center;
  top: 0;
  z-index: 1000;
}

.cl-banner > .text {
  -ms-flex-align: center;
  align-items: center;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-direction: column;
  flex-direction: column;
  -ms-flex-pack: center;
  justify-content: center;
  padding: 0px 15px;
}

.cl-banner > .text::before {
  -ms-flex-align: center;
  align-items: center;
  background-color: #F4F4F5; /* lightest-bg */
  color: white;
  content: 'add';
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  font-family: 'Material Icons';
  font-feature-settings: 'liga';
  font-size: 40px;
  height: 44px;
  -ms-flex-pack: center;
  justify-content: center;
  margin-bottom: 35px;
  transform: rotate(45deg);
  width: 44px;
}

.cl-banner .button-row,
#cl-chat-attachment-modal .button-row {
  -ms-flex-align: center;
  align-items: center;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-pack: center;
  justify-content: center;
  margin-top: 30px;
  width: 100%;
}

#cl-chat-widget .button-row > button {
  border: none;
  border-radius: 2px;
  box-sizing: border-box;
  cursor: pointer;
  font-size: 11px;
  letter-spacing: 0.85px;
  padding: 15px;
  text-align: center;
  text-decoration: none;
  text-transform: capitalize;
}

#cl-chat-widget button:disabled {
  background-color: #eceff1; /* lighter-bg */
  cursor: not-allowed;
}

#cl-chat-widget button:disabled:hover {
  background-image: none;
}

#cl-logo-background {
  fill: #0096D6;
}

.cl-banner .button-row > button:hover {
  background-image: linear-gradient(rgba(0,0,0,0.1), rgba(0,0,0,0.1));
}

.cl-banner .button-row > button:not(:last-child),
#cl-chat-attachment-modal .button-row > button:not(:last-child) {
  margin-right: 10px;
}

#cl-chat-widget.rtl .cl-banner .button-row > button:not(:last-child),
#cl-chat-widget.rtl #cl-chat-attachment-modal .button-row > button:not(:last-child) {
  margin-left: 10px;
  margin-right: 0px;
}

.cl-banner .button-row > .confirm,
#cl-chat-widget .button-row > .confirm {
  background-color: #003746; /* brand-dark */
  color: white;
}

/* MENU STYLES */
.cl-modal {
  background-color: rgba(0,0,0,.25);
  border-top-left-radius: 5px;
  border-top-right-radius: 5px;
  bottom: 0;
  -moz-box-sizing: border-box;
  -webkit-box-sizing: border-box;
  box-sizing: border-box;
  opacity: 0;
  position: absolute;
  top: 0;
  -webkit-transition: opacity .25s ease-in-out, z-index .25s ease-in-out;
  transition: opacity .25s ease-in-out, z-index .25s ease-in-out;
  width: 100%;
  z-index: -1;
}

.cl-modal.shown {
  opacity: 1;
  z-index: 2000;
}

.cl-modal * {
  -moz-box-sizing: border-box;
  -webkit-box-sizing: border-box;
  box-sizing: border-box;
}

.cl-modal-titlebar {
  -ms-flex-align: center;
  align-items: center;
  background-color: white;
  border-bottom: 1px solid #F4F4F5; /* lightest-bg */
  border-top-left-radius: 5px;
  border-top-right-radius: 5px;
  box-sizing: border-box;
  color: #899097;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  flex-direction: row-reverse;
  flex-shrink: 0;
  height: 60px;
  padding: 0 18px;
  width: 100%;
}

#cl-chat-widget.rtl .cl-modal-titlebar {
  flex-direction: row;
}

#cl-email-modal .cl-modal-titlebar .email-title {
  cursor: default;
  float: left;
  font-size: 9px;
  letter-spacing: 1.45px;
  line-height: 12px;
  opacity: .65;
  text-transform: uppercase;
}

#cl-chat-widget.rtl #cl-email-modal .cl-modal-titlebar .email-title {
  float: right;
}

#cl-email-modal .cl-modal-titlebar .email-title,
.cl-modal-titlebar i,
.cl-end-icons-container i,
.cl-end-menu > img {
  -webkit-touch-callout: none;
  -webkit-user-select: none;
  -khtml-user-select: none;
  -moz-user-select: none;
  -ms-user-select: none;
  user-select: none;
}

.cl-modal .modal-content {
  background-color: white;
  border: none;
  border-radius: 0;
  box-shadow: 0px 3px 8px -1px rgba(0, 0, 0, 0.15);
  padding: 10px 40px;
}

.cl-modal .modal-content .menu-row {
  -ms-flex-align: center;
  align-items: center;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-pack: justify;
  height: 75px;
  justify-content: space-between;
}

.cl-modal .modal-content .menu-row:not(:last-child) {
  border-bottom: 1px solid #EFEFEF;
}

.cl-modal .modal-content .menu-row > span {
  font-size: 14px;
  margin-bottom: 10px;
}

.success-message {
  background-color: #5cb85c; /* success */
  color: white;
  padding: 10px 5px !important;
}

.error-message {
  background-color: #DD5989; /* error */
  color: white;
  padding: 10px 5px !important;
}

#cl-email-modal .modal-content .email-input-container > .email-input {
  border-color: #DBE1E5; /* border */
  border-style: solid;
  border-width: 1px;
  padding: 10px 5px;
  width: 100%;
}

#cl-chat-menu .modal-content .thesaurus-row {
  border-bottom: none;
}

#cl-chat-menu .modal-content .chat-sounds-row .icon {
  align-items: center;
  border-radius: 3px;
  color: #0096D6; /* brand-light */
  cursor: pointer;
  display: flex;
  height: 34px;
  justify-content: center;
  margin-right: -10px;
  padding: 8px;
  transition: all 0.3s ease;
  width: 34px;
}

#cl-chat-widget.rtl #cl-chat-menu .modal-content .chat-sounds-row .icon {
  margin-left: -8px;
  margin-right: unset;
  transform: scaleX(-1);
}

#cl-chat-menu .modal-content .chat-sounds-row .icon.muted {
  color: #899097; /* text-lightened-30% */
}

#cl-chat-menu .modal-content .chat-sounds-row .icon:hover {
  background: #f4f4f5;
}

#cl-chat-menu .modal-content .chat-sounds-row .icon:not(.muted):hover {
  color: #0096D6; /* brand-light */
}

#cl-chat-menu .modal-content .chat-sounds-row .icon:hover .material-icons {
  background: transparent;
  color: #0096D6; /* brand-light */
}

#cl-chat-menu .modal-content .chat-sounds-row .icon.muted:hover .material-icons {
  background: transparent;
  color: #899097; /* text-lightened-30% */
}

#cl-chat-menu .modal-content .your-language-row .language {
  color: #0096D6; /* brand-light */
  letter-spacing: 0.35px;
  font-size: 12px;
  font-weight: bold;
  white-space: nowrap;
}

#cl-chat-menu .modal-content .chat-sounds-row .icon .material-icons {
  font-size: 16px;
}

#cl-chat-menu .modal-content .menu-row h3 {
  color: #3c434a;
  font-size: 12px;
  font-weight: bold;
  letter-spacing: 0.35px;
  line-height: 16px;
  margin: 0;
  opacity: 0.8;
  text-transform: capitalize;
  width: 65%;
}

#cl-chat-menu .modal-content .menu-row h3 a {
  color: #3c434a; /* text */
  text-decoration: none;
}

#cl-chat-menu .modal-content .switch {
  padding-right: 4px;
  text-align: right;
}

#cl-chat-widget.rtl #cl-chat-menu .modal-content .switch {
  padding-left: 4px;
  padding-right: 0px;
  text-align: left;
}

#cl-chat-menu .lbl {
  background: rgba(0,0,0,.26);
  -moz-border-radius: 100px;
  -webkit-border-radius: 100px;
  border-radius: 100px;
  cursor: pointer;
  display: block;
  height: 12px;
  position: relative;
  -webkit-transition: all 0.3s ease;
  transition: all 0.3s ease;
  width: 32px;
}

#cl-chat-menu .lbl:after {
  background: #f4f4f5; /* lightest-bg */
  -moz-border-radius: 50%;
  -webkit-border-radius: 50%;
  border-radius: 50%;
  -webkit-box-shadow: 0px 1px 4px rgba(0,0,0,0.45);
  box-shadow: 0px 1px 4px rgba(0,0,0,0.45);
  content: '';
  display: block;
  height: 16px;
  left: -2px;
  position: absolute;
  top: -2px;
  -webkit-transition: all 0.3s ease;
  transition: all 0.3s ease;
  width: 16px;
}

#cl-chat-widget.rtl #cl-chat-menu .lbl:after {
  left: unset;
  right: -2px;
}

#cl-chat-widget .cbx:checked ~ label {
  background: #0096D6; /* brand-light */
}

#cl-chat-widget .cbx:checked ~ label:after {
  background: #003746; /* brand-dark */
  left: 16px;
}

#cl-chat-widget.rtl #cl-chat-menu .cbx:checked ~ label:after,
#cl-chat-widget.rtl #cl-chat-menu .cbx:checked ~ label::after {
  left: unset;
  right: 16px;
}

#cl-chat-widget .cbx:disabled ~ label {
  background: #000000;
  pointer-events: none;
}

#cl-chat-widget .cbx:disabled ~ label:after {
  background: #eceff1; /* lighter-bg */
}

#cl-chat-widget .cbx-hidden {
  display: none;
}

#cl-chat-widget .box-button {
  border-radius: 2px;
  box-sizing: border-box;
  color: white;
  cursor: pointer;
  display: block;
  font-size: 11px;
  font-weight: bold;
  letter-spacing: 0.85px;
  line-height: 1.5;
  padding: 15px;
  position: relative;
  text-align: center;
  text-decoration: none;
  text-transform: capitalize;
  width: 100%;
}

#cl-chat-widget .box-button:hover,
.cl-end-icon-button:hover,
.cl-modal button:hover {
  background-image: linear-gradient(rgba(0,0,0,0.2), rgba(0,0,0,0.2));
}

#cl-chat-widget .dark-bg {
  background-color: #003746; /* brand-dark */
}

#cl-chat-widget .dark-color {
  color: #3C434A; /* text */
}

#cl-chat-widget .success-color {
  color: #5cb85c; /* success */
}

#cl-chat-widget .light-bg {
  background-color: #F4F4F5; /* lightest-bg */
  color: #899097; /* text-lightened-30% */
}

#cl-chat-widget .light-bg:hover {
  background-image: linear-gradient(rgba(0,0,0,0.02), rgba(0,0,0,0.02));
}

.cl-dark-button-bg {
  background-color: #002A39; /* brand-dark-darkened-5% */
}

.cl-end-header {
  -ms-flex-align: center;
  align-items: center;
  background-color: #003746; /* brand-dark */
  color: white;
  cursor: pointer;
  display: none;
  font-size: 12px;
  -ms-flex-pack: flex-start;
  justify-content: flex-start;
  left: 0;
  padding: 12px 21px;
  position: absolute;
  right: 0;
  z-index: 1001;
}

.cl-end-header > .svg > svg {
  fill: white;
  height: 15px;
  margin-right: 10px;
  width: 15px;
}

#cl-chat-widget.rtl .cl-end-header > .svg > svg {
  margin-left: 10px;
  margin-right: 0px;
}

.cl-end-header > .cl-minibanner-messages {
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  flex-wrap: wrap;
  white-space: pre;
}

.cl-end-header > .cl-minibanner-messages > .cl-see-options {
  font-weight: bold;
}

.cl-end-menu {
  background-color: #003746; /* brand-dark */
  color: white;
  font-size: 12px;
  max-height: 330px;
  overflow-y: hidden;
  position: absolute;
  text-align: center;
  transition: max-height 0.5s ease 0s;
  width: 100%;
  z-index: 1001;
}

.cl-end-icon-button {
  background-color: #003746; /* brand-dark */
  border-color: rgba(255, 255, 255, 0.4);
  -moz-border-radius: 3px;
  -webkit-border-radius: 3px;
  border-radius: 3px;
  border-style: solid;
  border-width: 1.5px;
  opacity: 0.6;
  padding: 7.5px;
}

.cl-end-icons-container {
  -ms-flex-align: center;
  align-items: center;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-pack: justify;
  justify-content: space-between;
  padding-top: 15px;
}

.cl-end-icons-container > .cl-end-back-button {
  cursor: pointer;
  line-height: 1;
  margin-left: 15px;
  padding-left: 10px;
  padding-right: 10px;
}

#cl-chat-widget.rtl .cl-end-icons-container > .cl-end-back-button {
  margin-left: 0px;
  margin-right: 15px;
}

.cl-end-back-button > span {
  font-size: 12px;
  font-variant: small-caps;
  font-weight: bold;
  letter-spacing: 1.45px;
  line-height: 1;
  padding: .5px 0;
  text-transform: lowercase;
}

.cl-end-icons-container > .cl-end-back-button > i {
  padding-right: 5px;
  vertical-align: middle;
}

#cl-chat-widget.rtl .cl-end-icons-container > .cl-end-back-button > i {
  transform: scaleX(-1);
}

.cl-end-icons-container i {
  font-size: 12px;
}

.cl-end-menu .cl-end-icons-container > i {
  cursor: pointer;
  margin-left: auto;
  margin-right: 15px;
}

#cl-chat-widget.rtl .cl-end-menu .cl-end-icons-container > i {
  margin-left: 15px;
  margin-right: auto;
}

.cl-end-menu > .svg > svg {
  fill: #001E2D;
  height: 35px;
  margin-top: 30px;
  width: 35px;
}

.cl-end-menu .cl-end-session-buttons {
  margin: 0 auto;
  margin-top: 36px;
  padding-bottom: 36px;
  width: 70%;
}

@media screen and (max-device-width: 460px) {
  .cl-end-menu {
    max-height: 360px;
  }
  .cl-end-session-buttons {
    padding-bottom: 40px;
  }

  #cl-chat-widget .cl-outreach-messages {
    right: 13px;
  }

  #cl-chat-widget .cl-outreach-messages .cl-outreach-close {
    opacity: 0.75;
  }

  .cl-survey-rating[data-number]:not(:last-child) {
    padding-right: 11px;
  }

  .cl-survey-rating[data-number]::before {
    color: #899097; /* text-lightened-30% */
    font-size: 15px;
  }
}

.cl-end-session-buttons .cl-secondary-button {
  opacity: .6;
}

.cl-end-session-buttons .button-row {
  padding-bottom: 12px;
}

.cl-end-session-buttons .button-row:last-child {
  padding-bottom: 0px;
}

.cl-end-message {
  font-size: 14px;
  letter-spacing: 1px;
  margin-top: 20px;
  padding: 0px 30px;
}

.cl-end-menu .cl-end-time {
  display: none;
}

.cl-end-time {
  color: #DBE1E5; /* text-light */
  opacity: .5;
  padding-right: 3px;
}

#cl-chat-widget.rtl .cl-end-time {
  padding-left: 3px;
  padding-right: 0px;
}

.cl-centered {
  text-align: center;
}

.cl-hide {
  display: none !important;
}

.cl-shrink {
  max-height: 0px;
}

.cl-survey-container {
  color: #3C434A; /* text */
  padding-top: 75px;
  position: relative;
  text-align: center;
  width: 100%;
}

.cl-survey-container::after {
  border-bottom: 1px solid #EFEFEF; /* border-lightened-6% */
  content: '';
  left: 25px;
  padding: 0 25px;
  position: absolute;
  right: 25px;
}

.cl-survey-description {
  font-weight: bold;
  font-size: 18px;
  padding: 0 25px 15px 25px;
}

.cl-transcript-container {
  -ms-flex-align: stretch;
  align-items: stretch;
  display: -ms-flex;
  display: -webkit-flex;
  display: flex;
  -ms-flex-direction: column;
  flex-direction: column;
  font-family: 'Noto Sans', sans-serif;
  font-size: 12px;
  margin: 0 25px 15px 25px;
  opacity: 1;
  padding: 30px 30px 20px;
  text-align: center;
}

.cl-transcript-container > .email-label {
  -ms-flex-align: stretch;
  align-items: stretch;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-direction: column;
  flex-direction: column;
  line-height: 1.5;
}

.cl-transcript-container > .email-label.success > i {
  display: none;
}

.cl-transcript-container > .email-label.success > .svg {
  display: block;
  margin-bottom: 15px;
}

.cl-transcript-container > .email-label.is-sending > .email-input-container > .email-send-box,
.cl-transcript-container > .email-label.success > .email-input-container > .email-send-box {
  opacity: 0;
}

.cl-transcript-container > .email-label > .email-info {
  font-size: 9px;
  max-height: 25px;
  opacity: 0;
  padding: 5px 0px;
  text-align: right;
  transition: all 0.25s ease 0s;
}

#cl-chat-widget.rtl .cl-transcript-container > .email-label > .email-info {
  text-align: left;
}

.cl-transcript-container > .email-label > .email-input-container {
  display: flex;
  position: relative;
}

.cl-transcript-container > .email-label > .email-input-container > .email-input {
  border: 1px solid #dbe1e5; /* border */
  border-radius: 3px;
  box-shadow: none;
  padding: 15px;
  transition: 0.2s ease;
  width: 100%;
}

.cl-transcript-container > .email-label > .email-input-container > .email-input:focus {
  border-color: #0096D6; /* brand-light */
}

.cl-transcript-container > .email-label > .email-input-container > .email-input:disabled {
  background-color: #0087C7; /* brand-light-darkened-6% */
  border: 1px solid #1AB0F0; /* brand-light-lightened-10% */
  color: white;
  font-weight: bold;
}

.cl-transcript-container > .email-label > .email-input-container > .email-input:valid + .email-info {
  opacity: 1;
}

.cl-transcript-container > .email-label > .email-input-container > .email-send-box {
  align-items: center;
  bottom: 0;
  cursor: pointer;
  display: flex;
  padding-right: 15px;
  position: absolute;
  right: 0;
  top: 0;
  transition: all 0.25s ease 0s;
}

.cl-transcript-container > .email-label > .email-input-container > .email-send-box > .icon {
  color: #D5DCE3; /* text-lightened-60% */
  font-size: 14px;
  opacity: 0;
  padding: 5px;
  transition: all 0.25s ease 0s;
}

.cl-transcript-container > .email-label > .email-input-container > .email-input:valid + .email-send-box > .icon {
  opacity: 1;
}

.cl-transcript-container > .email-label > .email-input-container > .email-send-box:hover > .icon,
.cl-transcript-container > .email-label > .email-input-container.is-focused > .email-send-box > .icon {
  color: #0096D6; /* brand-light */
}

.cl-transcript-container > .email-label > .email-text {
  margin-bottom: 25px;
  opacity: 0.9;
  overflow: hidden;
  transition: all 0.25s ease 0s;
}

.cl-transcript-container .email-label > i {
  display: block;
  margin-bottom: 15px;
  padding: 2px;
}

.cl-transcript-container > .email-label > .svg {
  display: none;
}

.cl-survey-question-container {
  border: none;
  background-color: #F8F9FA; /* chat-bubble-bg (customer) */
  -moz-border-radius: 3px;
  -webkit-border-radius: 3px;
  line-height: 1.5;
  margin: 0px 15px;
  padding: 30px 25px 12px;
}

.cl-survey-question-container.last-question {
  margin-bottom: 40px;
}

.cl-survey-question-message {
  font-size: 12px;
  width: 100%;
}

.cl-survey-question-message.long-option {
  -ms-flex-align: center;
  align-items: center;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-basis: 50%;
  flex-basis: 50%;
  -ms-flex-pack: end;
  justify-content: flex-end;
}

.cl-survey-question-message.long-option > span {
  max-width: 60%;
  text-align: right;
}

#cl-chat-widget.rtl .cl-survey-question-message.long-option > span {
  text-align: left;
}

.cl-survey-radio-container {
  -ms-flex-align: center;
  align-items: center;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-pack: space-around;
  justify-content: space-around;
  margin: 15px auto 0px;
}

.cl-survey-radio-container > label {
  cursor: pointer;
}

.cl-survey-radio-container input {
  margin-right: 10px;
}

#cl-chat-widget.rtl .cl-survey-radio-container > label {
  margin-left: 10px;
  margin-right: 0px;
}

.cl-survey-radio-container.long-options {
  -ms-flex-align: start;
  align-items: flex-start;
  -ms-flex-direction: column;
  flex-direction: column;
}

.cl-survey-radio-container.long-options > label:first-child {
  margin-bottom: 10px;
}

.cl-survey-rating-container {
  margin: 0 auto;
  margin-top: 10px;
}

.cl-survey-rating {
  cursor: pointer;
  opacity: 1;
  padding-bottom: 4px;
  padding-right: 5px;
}

#cl-chat-widget.rtl .cl-survey-rating {
  padding-left: 5px;
  padding-right: 0px;
}

.cl-survey-rating:last-child {
  padding-right: 0px;
}

#cl-chat-widget.rtl .cl-survey-rating:last-child {
  padding-left: 0px;
}

.cl-survey-rating.active::before {
  content: 'star';
  color: #0096D6; /* brand-light */
  opacity: 1;
}

.cl-survey-rating::before {
  color: #D5DCE3; /* text-lightened-60% */
  content: 'star_border';
  display: inline-block;
  font-family: 'Material Icons';
  vertical-align: middle;
}

.cl-survey-rating:hover::before {
  content: 'star';
  color: #0096D6; /* brand-light */
  opacity: 1;
}

.cl-survey-rating-container:hover > .cl-survey-rating::before {
  content: 'star';
  color: #0096D6; /* brand-light */
  opacity: 1;
}

.cl-survey-rating:hover ~ .cl-survey-rating::before {
  content: 'star_border';
  color: #D5DCE3; /* text-lightened-60% */
}

.cl-survey-rating-container[data-question-type="nps"] {
  align-items: center;
  background: white;
  border: 1px solid #dbe1e5; /* border */
  border-radius: 3px;
  display: flex;
  position: relative;
}

.cl-survey-rating-container[data-question-type="nps"]::before {
  content: 'thumb_down';
  bottom: 0;
  color: #3C434A; /* text */
  font-family: 'Material Icons';
  font-feature-settings: 'liga' 1;
  font-size: 13px;
  left: 0;
  margin-bottom: -24px;
  margin-left: 7px;
  opacity: 0.5;
  position: absolute;
}

#cl-chat-widget.rtl .cl-survey-rating-container[data-question-type="nps"]::before {
  content: 'thumb_up'
}

.cl-survey-rating-container[data-question-type="nps"]::after {
  content: 'thumb_up';
  bottom: 0;
  color: #3C434A; /* text */
  font-family: 'Material Icons';
  font-feature-settings: 'liga' 1;
  font-size: 13px;
  margin-bottom: -24px;
  margin-right: 7px;
  opacity: 0.5;
  position: absolute;
  right: 0;
}

#cl-chat-widget.rtl .cl-survey-rating-container[data-question-type="nps"]::after {
  content: 'thumb_down';
}

.cl-survey-rating-container[data-question-type="nps"] + .cl-survey-thank-you {
  margin-top: 4px;
}

.cl-survey-rating-container[data-question-type="nps"] .cl-survey-rating {
  flex-basis: 10%;
  padding: 5px 0px;
}

.cl-survey-rating-container[data-question-type="nps"] .cl-survey-rating.active {
  background: #0096D6; /* brand-light */
}

.cl-survey-rating-container[data-question-type="nps"] .cl-survey-rating.active::before {
  color: white;
}

.cl-survey-rating-container[data-question-type="nps"] .cl-survey-rating:hover {
  background: #0096D6; /* brand-light */
}

.cl-survey-rating-container[data-question-type="nps"] .cl-survey-rating:hover::before {
  color: white;
}

.cl-survey-rating-container[data-question-type="nps"] .cl-survey-rating::before {
  color: #899097; /* text-lightened-30% */
}

#cl-chat-widget.rtl .cl-survey-rating-container[data-question-type="nps"] .cl-survey-rating {
  padding-left: 0;
  padding-right: 0;
}

#cl-chat-widget.rtl .cl-survey-rating-container[data-question-type="nps"] .cl-survey-rating[data-number="10"],
.cl-survey-rating-container[data-question-type="nps"] .cl-survey-rating[data-number="10"] {
  padding-left: 2px;
  padding-right: 2px;
}

.cl-survey-rating-container[data-question-type="nps"] .cl-survey-rating:not(:last-child) {
  border-left: none;
  border-right: 1px solid #dbe1e5; /* border */;
}

.cl-survey-rating[data-number]::before,
.cl-survey-rating[data-number]:hover::before,
.cl-survey-rating.active[data-number]::before,
.cl-survey-rating[data-number]:hover ~ .cl-survey-rating[data-number]::before,
.cl-survey-rating-container:hover > .cl-survey-rating[data-number]::before {
  content: attr(data-number);
  font-family: inherit;
  font-size: 12px;
  font-style: normal;
  line-height: 1;
  padding-left: 0;
  padding-right: 0;
}

#cl-chat-widget.rtl .cl-survey-rating-container[data-question-type="nps"] .cl-survey-rating:not(:last-child) {
  border-left: 1px solid #dbe1e5; /* border */;
  border-right: none;
}

.cl-survey-submit-container {
  margin: 35px auto 40px;
  width: 70%;
}

.cl-survey-submit-container:hover {
  background-image: rgba(0,0,0,0.1);
}

.cl-survey-submit-container > input {
  border: none;
  color: #D5DCE3; /* text-lightened-60% */
  cursor: pointer;
  font-size: 11px;
  font-variant: small-caps;
  font-weight: bold;
  letter-spacing: 0.85px;
  padding: 15px 10px;
  text-transform: lowercase;
  width: 100%;
}

.cl-survey-submit-container > input + span {
  display: none;
}

.cl-survey-submit-container > input:disabled {
  background-color: #eceff1;  /* lighter-bg */
  cursor: not-allowed;
  display: none;
}

.cl-survey-submit-container > input:disabled + span {
  display: block;
}

.cl-survey-text-container > textarea {
  border: 1px solid #DBE1E5; /* border */
  color: #3C434A; /* text */
  font-family: 'Noto Sans', sans-serif;
  font-size: 12px;
  margin-top: 20px;
  width: 85%;
  padding: 7px 12px;
  resize: vertical;
}

.cl-survey-thank-you {
  color: #899097; /* text-lightened-30% */
  font-size: 9px;
  font-weight: bold;
  opacity: 0;
  padding-top: 3px;
  transition: all 0.25s ease 0s;
  visibility: hidden;
}

.material-icons {
  direction: ltr;
  display: inline-block;
  font-family: 'Material Icons';
  -moz-font-feature-settings: 'liga';
  -webkit-font-feature-settings: 'liga';
  font-feature-settings: 'liga';
  font-size: 24px;
  -moz-osx-font-smoothing: grayscale;
  -webkit-font-smoothing: antialiased;
  font-smoothing: grayscale;
  font-style: normal;
  font-weight: normal;
  letter-spacing: normal;
  line-height: 1;
  text-transform: none;
  vertical-align: middle;
  white-space: normal;
  word-wrap: normal;
}

.offline-symbol {
  -ms-flex-align: center;
  align-items: center;
  border-color: #DBE1E5; /* border */
  -moz-border-radius: 50%;
  -webkit-border-radius: 50%;
  border-radius: 50%;
  border-style: solid;
  border-width: 1px;
  display: -ms-flexbox;
  display: -webkit-flex;
  display: flex;
  -ms-flex-direction: column;
  flex-direction: column;
  height: 63px;
  -ms-flex-pack: center;
  justify-content: center;
  margin: 0 auto;
  position: relative;
  width: 63px;
}

.offline-symbol.email-form {
  height: 30px;
  width: 30px;
}

.offline-symbol::after {
  background-color: #eceff1; /* lighter-bg */
  border-color: white;
  -moz-border-radius: 50%;
  -webkit-border-radius: 50%;
  border-radius: 50%;
  border-style: solid;
  border-width: 1px;
  bottom: -4px;
  content: "";
  height: 6px;
  left: 50%;
  margin-left: -4px;
  margin-top: 7px;
  position: absolute;
  width: 6px;
}

.protected {
  font-size: 0.75em;
}

#cl-chat-widget.rtl .offline-symbol::after {
  left: unset;
  right: 50%;
}

.offline-symbol.email-form::after {
  left: 12px;
}

#cl-chat-widget.rtl .offline-symbol.email-form::after {
  left: unset;
  right: 12px;
}

.offline-symbol > div {
  background-position: center;
  background-repeat: no-repeat;
  background-size: contain;
  min-height: 42px;
  min-width: 42px;
}

.offline-symbol.email-form > div {
  background-position: center;
  background-repeat: no-repeat;
  background-size: contain;
  min-height: 20px;
  min-width: 20px;
}

/* Webkit browser work-around */
@media screen and (max-device-width: 768px) and (-webkit-min-device-pixel-ratio:0) {
  #cl-chat-widget.minimized {
    bottom: 40px;
  }
}

@media (max-device-width: 600px),
       (max-device-width: 768px) and (orientation: landscape) {
  #cl-chat-widget {
    bottom: 0;
    height: 100%;
    right: 0;
    width: 100vw;
  }

  #cl-chat-widget.rtl {
    left: 0;
    right: unset;
  }

  #cl-chat-widget.minimized {
    bottom: 5px;
    right: 0;
  }

  #cl-chat-widget.rtl.minimized {
    left: 0;
    right: unset;
  }

  /* adjust all font sizes etc... */
  #cl-chat-titlebar .powered-by {
    font-size: 10px;
    padding-top: 13px;
  }

  .cl-offline-email-label {
    font-size: 13px;
  }

  .cl-agent-join-container,
  .cl-chat-message .message-info,
  .cl-chat-message .translation,
  #cl-chat-widget.waiting .wait-time .cl-time-container,
  #cl-chat-widget.waiting.wait-big .wait-time .cl-no-wait-container,
  #cl-chat-widget .innards .footer .typing,
  #cl-chat-widget .form .box-button span,
  #cl-chat-widget .wait-time .text,
  #cl-email-modal .cl-modal-titlebar .email-title,
  .cl-end-header {
    font-size: 14px;
  }

  #cl-chat-widget.waiting.wait-big .wait-time .cl-time-container,
  #cl-chat-widget .cl-back-to-queue-button,
  #cl-chat-title,
  #cl-chat-widget .box-button,
  .cl-end-header > .cl-see-options,
  .cl-survey-thank-you {
    font-size: 15px;
  }

  .cl-chat-offline,
  .cl-offline-email-message,
  .cl-chat-messages:empty,
  .cl-chat-message .primary,
  #cl-chat-input,
  #cl-chat-widget .form,
  .cl-end-menu,
  .cl-end-back-button > span,
  .cl-survey-question-message {
    font-size: 16px;
  }

  .cl-chat-message .primary .cl-link,
  #cl-chat-widget.waiting .wait-time .text,
  #cl-chat-widget .wait-time .time,
  .cl-end-icons-container i,
  #cl-chat-menu .modal-content .menu-row h3 {
    font-size: 15px;
  }

  #cl-chat-widget.waiting.wait-big .wait-time .cl-welcome-text span,
  #cl-chat-widget .innards .footer .send i,
  .cl-chat-email-input .send i,
  .cl-chat-offline-container .send i {
    font-size: 18px;
  }

  #cl-chat-widget.waiting.wait-big .wait-time .cl-welcome-text,
  #cl-chat-widget.waiting.wait-big .wait-time .instructions,
  #cl-chat-widget .dropdown-overlay {
    font-size: 16px;
  }

  #cl-chat-widget .change-language {
    font-weight: normal;
    font-size: 14px;
  }

  .cl-chat-message .alternate i,
  .cl-chat-message .primary .cl-link:before,
  .cl-chat-message .primary .cl-link::before,
  #cl-chat-titlebar i,
  .cl-end-message {
    font-size: 19px;
  }

  #cl-chat-widget.waiting.wait-big .wait-time .time,
  .cl-end-menu > i {
    font-size: 20px;
  }

  .cl-chat-email-successHeader::before,
  .cl-chat-email-success i,
  .cl-modal-titlebar i {
    font-size: 21px;
  }
}

@media (max-device-width: 321px) {
  /* adjust font sizes for super skinny screens... pretty much just iphone 5 */
  .cl-end-header {
    font-size: 12px;
  }

  #cl-chat-widget.waiting.wait-big .wait-time .cl-time-container,
  .cl-end-header > .cl-see-options {
    font-size: 13px;
  }
}

@keyframes reveal {
  from {
    transform: translateY(48px);
  }

  to {
    transform: translateY(0);
  }
}

@keyframes sending {
  0% {
    opacity: 1;
    transform: translateX(0);
  }

  33% {
    opacity: 0;
    transform: translateX(6px);
  }

  66% {
    opacity: 0;
    transform: translateX(-6px);
  }

  100% {
    opacity: 1;
    transform: translateX(0);
  }
}

@keyframes fade-in {
  from {
    opacity: 0;
  }

  to {
    opacity: 1;
  }
}

@keyframes disappear {
  from {
    opacity: 1;
    transform: translateY(0);
  }

  to {
    opacity: 0;
    transform: translateY(20px);
  }
}

@keyframes jiggle {
  16.65% {
    transform: translateX(8px);
  }

  33.3% {
    transform: translateX(-6px);
  }

  49.95% {
    transform: translateX(4px);
  }

  66.6% {
    transform: translateX(-2px);
  }

  83.25% {
    transform: translateX(1px);
  }

  100% {
    transform: translateX(0);
  }

}

@keyframes spin {
  0% {
    transform: rotate(0deg);
  }

  100% {
    transform: rotate(360deg);
  }
}